Head of Operations| Guest Contact Centres

A proven industry leader who is known for your inspiring leadership, your forward thinking and your ability to deliver.
Have successfully led digital transformation in an operational or contact centre environment
Demonstrated experience in building and leading multi-channel contact centres
Demonstrated experience in leading large on and off shore high performing contact centre teams
Have worked for large, complex, corporate businesses, ideally in a listed environment
Exceptional communicator across all levels of a business
Strong relationship and stakeholder management skills
Have a strong ability to execute, leveraging capability of direct reports and others
Senior Leadership experience in a large organisation including accountability for third party vendor contracts and relationships
Strategic thinker with the ability to introduce innovative ideas
Skilled in anticipating and interpreting market changes to mitigate operational impacts
Deep understanding of the commercial drivers for contact centres


We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):



Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.


When everyone is included, everyone wins



We’re all individuals. And we love that. That’s why we encourage applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.



Ready to apply?



We’re ready to hear from you. Apply now

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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Customer Service, and Information Technology
Industries
Airlines and Aviation, Travel Arrangements, and Telephone call.