Head of Service Delivery

Google


Delivery Manager, Technical Onboarding Center (English)
Google • Haryana • via Indeed
15 hours ago
Full–time
Apply on Indeed
Job description
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Bengaluru, Karnataka, India.
Minimum qualifications:
• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 10 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.)
• Experience in program management in environments using Waterfall, Agile and hybrid methodologies.
• Experience in managing teams as a People Manager.
• Ability to communicate in English fluently to support client relationship management in this region.
• Ability to travel 40% of the time.

Preferred qualifications:
• Master's degree in Computer Science or in a relevant field, or equivalent practical experience.
• Experience planning and delivering cloud solutions in public cloud environments like Google Cloud Platform, or in hybrid environments.
• Experience in account management, client service, or management consulting, which includes working with channel partners, systems integrators, and third-party teams to deliver cloud-centric solutions.
• Ability to evolve in ambiguous environments.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Delivery manager, you will work directly with Google’s customers and various stakeholders in Google Cloud (GCC, PSO, Product, Sales) to shape up transformation programs. You will provide thought leadership, delivery management, consulting, and technical skills to customer engagements while working with Google's cross-functional executives and technical leaders to oversee the planning and deployment of solutions via GCP. You will also work with cross functional and cross-regional GSD teams in establishing synergies around delivery consistency and asset development. You will also be managing a team of architects and consultants who will be part of GCP engagements pre-sales and delivery

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
• Manage a portfolio of Programs focussing on Onboarding customers onto Google Cloud Solutions.
• Develop Offerings for onboarding customers based on new products/solutions from Google Cloud. Provide oversight and coordination of GCP programmes at engagements, including management of benefit realization and the coordination of new capabilities to enable change and deliver projected benefits.
• Manage communications with all stakeholders - technical and business, providing transparency across the engagement, visibility of progress against outcomes and timely updates.
• Build a Delivery team, across functions to break down problems and enable delivery by creating clarity from ambiguity, structuring to maximize value and remaining open minded to pivot if needed.
• Define criteria for control an management of deliveries/engagements, advocate delivery and process excellence, seek and implement continuous improvements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Report this listing
Google
Glassdoor
4.3/5
63.1K reviews
Indeed
4.3/5
5.+K reviews
AmbitionBox
4.4/5
1.7K reviews
google.com
More jobs at Google
See web results for Google

Airtel International LLP-Airtel Africa


Head of Service Delivery
Airtel International LLP-Airtel Africa • Haryana • via Recruit.net
5 hours ago
Full–time
Apply on Recruit.net
Job description
The role overview

The Head of IT GSM Service Delivery will be responsible for leading the operations, maintenance, and continuous improvement of IT Telco applications. This role ensures high availability, resilience, reliability, scalability, performance, and security of IT applications, supporting customer-facing and internal business processes. This role requires strategic leadership, technical expertise, and a strong focus on service delivery and operational excellence and will cover the Airtel Pan Africa. The role will be the highest escalation point for all the Telco IT applications, will require managing multiple partners and stakeholders and ensuring 24x7 effective operations.

Key responsibilities:
• Architect and plan the operational strategies for GSM IT Applications
• Lead and direct the design of short term and long-term IT Operations strategy for Airtel Africa towards building a culture of operational excellence and optimizing operational cost.
• Actively contributes to the overall management of the IT operations initiatives - understand the overall picture of the business, provide strategic inputs and align the activities /decisions on a tactical basis.
• Be the custodiam of the approved AOP, Financial Budgets, Manpower Plan for IT Apps Operations.
• Establish guidelines and control measures to ensure compliance to Government regulations while implementing & managing IT Operations. (E.g. Data Centre lifecycle management)
• Application Operations & Management:
• Oversee the end-to-end operations of Telco IT applications, including CRM, Billing, OSS/BSS, ERP, VAS, CCT and customer self-service platforms.
• Manage, optimize, and troubleshoot mission-critical IT platform, ensuring seamless operations.
• Incident & Problem Management:
• Lead troubleshooting efforts, root cause analysis, and incident resolution for application-related issues.
• Lead incident response for escalated issues across GSM and interdependent applications, networks, middleware, databases, OS/VMware, and storage systems
• Proactively identifies customer issues & ensures timely resolution, looks at areas for service improvement.
• Monitoring, Automation & Reporting:
• Ensure the effective deployment and utilization of monitoring and automation tools such as Grafana, Nagios, Foglight, Jenkins, Prometheus, etc. and accuracy the generated alerts and KPIS.
• Implement automation best practices for proactive issue prevention and operational efficiency
• Service Delivery & SLAs:
• Ensure compliance with SLAs for application uptime, performance, and user experience.
• Change & Release Management:
• Govern the deployment of updates, patches, and new features with minimal service disruption.
• Ensuring GSM Operational policies are followed during day-to-day operations of all services, products and applications with the clear maker check controls
• Security & Compliance:
• Ensure applications adhere to industry regulations, cybersecurity best practices, and data protection policies.
• Partners & Stakeholders Management:
• Manage third-party vendors, service providers, and outsourcing partners to optimize operational efficiency.
• Regular business & external partners engagement to improve operational efficiency.
• Collaborate with business units, network teams, and IT development teams to align applications with business needs.
• Continuous Improvement:
• Identify opportunities for automation, process optimization, and efficiency improvements.
• Disaster Recovery & Business Continuity:
• Define and implement DR strategies for critical applications

SKILLS AND KNOWLEDGE

State the minimum acceptable proficiency for this job. Do not state incumbent-specific information

Key Qualifications
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Professional qualification/Certifications in IT skills like ITIL, Cloud, Java, Microservices, Oracle/PostGreSQL data base, Linux, etc
• 10+ years of experience in IT Operations – with core telecom prior skills

Preferred Skills
• Master’s degree in a related field.
• Strong technical hands on & troubleshooting skills across IT technology & domains such as: BSS, OSS, Enterprise COTS Applications of GSM like Billing, Mediation, Interconnect, Provisioning, Campaign Management, Sales and Distribution, IT VAS, USSD, SMSC, SMS Gateway, Bulk Messaging, Cisco CCT, VMWare and Unix based K8s clusters, Private cloud,
• Familiarity & deep hands on with CI/CD pipelines & tools - GitOps practices, Jenkins ec
• Very hands on tech skills on Container Orchestration: Kubernetes, Docker, Rancher, OpenShift.
• Very strong hands-on technical skills and operations of managing distributed database systems (e.g. PostgreSQL, MySQL, MongoDB, Cassandra, Maria, Oracle, MSSQL etc,
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog).

Key Soft Skills and Competencies
• Strategic thinking and ability to align operational goals with business objectives.
• Ability to manage high pressure during critical incidents and manage multiple priorities.
• Very strong communication and collaborative skills, with mindset focus on building strong cross-functional relationships.
• Detail-oriented approach to documentation and process standardization
• Excellent analytical and problem-solving abilities
• Strong organizational and time management skills.