Head of UX| Digital Marketing

Head of UX, Digital Marketing

The Head of UX is responsible for owning key strategic UX initiatives to shape the digital journey of HCLTech’s clients, prospects, recruits and employees.

The role will build and oversee a team of designers and foster a culture of excellence, innovation, accessibility and ease-of-use across the HCLTech digital experience, including the corporate website, intranet and activation channels.

Responsibilities
• Act as a leadership partner and UX expert and resource for the Digital team, Marketing team and more broadly for the business as needed
• Provide leadership, direction and mentorship for a small team of UX Designers
• Manage and maximize resource allocation toward key design initiatives
• Deliver a UX vision that aligns with and supports the existing design system, with an eye toward iterative evolution at pace with business need
• Deliver user flows, wireframes, prototypes and mockups, design patterns, user interface specifications, user journeys, personas, scenarios, low and high-fidelity prototypes, etc. to communicate interaction and design ideas
• Partner with development and analytics teams to run and analyze A/B tests
• Partner with internal and third-party cross-functional partners (product, engineering, marketing, business, project management) to execute design ideation, strategy and implementation
• Champion accessibility and support WCAG compliance
• Evaluate, understand and implement modern UX principles and toolset
• Work with business marketing, and website and marketing automation partners to drive a personalization and 1:1 targeted user experience
• Manage external design partners and contractors

· Lead user-centered discovery and design phases for projects, such as running workshops, facilitating discussions and performing direct user research

· Utilize insights and data to make informed design decisions that drive user engagement and conversion

· Oversee handoff of designs to development team to ensure smooth implementation

· Establish, promote and train design and marketing community on design guidelines, best practices and standards

Prior to an interview, candidates will need to provide an online portfolio demonstrating relevant experience. This should be in the form of active links and/or screen recordings that show functioning digital activations and touchpoints. For each project, please include a summary (max 100 words) describing core contributions to the project.

Skills and qualifications
• 12+ years of relevant experience

· Bachelor's or master’s degree in design, visual design, psychology, business, human-computer interaction (HCI), related field or equivalent professional experience preferred
• Able to use verbal and written communication skills to explain UX strategy and concepts across varying levels of stakeholders and partners, including engineers, marketing partners and executive leadership
• Previous experience managing teams required
• Experience working in Agile development process
• Solid understanding of WCAG and accessibility standards
• High level of proficiency working in Figma
• Familiar with Drupal development best practices
• Especially strong at stakeholder management and managing through influence through both written and verbal communications
• Excellent presentation skills
• Solid understanding of digital marketing processes
• Experienced in design agency management
• Meticulous, detail-oriented and able to meet deadlines
• Passionate about iterative improvements