Health Clerk

The Role

An opportunity exists for an APS4 Health Clerk to join a dynamic and collaborative team providing health care services to Australian Defence Force (ADF) personnel in Brisbane. The successful candidate will be required to perform a broad range of administrative and support tasks for a multi-disciplinary health care team. These tasks may include processing admissions, dispatches, reception duties, records maintenance, and the collation and distribution of reports.



The APS4 Health Clerk is an important member in the Primary Health Care Team model, acting as an essential interface between ADF patients and their health care service. Their role involves liaison with patients, health professionals, and other relevant stakeholders to ensure support to services.



As an APS4 Health Clerk, they are responsible for allocating tasks, monitoring workloads, setting priorities, and streamlining procedures to meet required medical administrative outcomes.

They also provide triage support to the health centre and provide coaching and training for new and less experienced team members.



About our Team

Joint Health Command (JHC) is responsible for the delivery of healthcare services to over 70,000 Australian Defence Force (ADF) personnel. Through the delivery of reliable, resilient and best practice health services, JHC enables a healthy, ready, and supported Force from enlistment through to transition from service.



Health care services are delivered through eight Joint Health regions across Australia. The APS4 Health Clerk position is part of Joint Health Unit - South Queensland and is based at Enoggera Health Centre, Brisbane, QLD. Each Joint Health Unit facility provides a range of services which can include medical, nursing, dental, physiotherapy, mental health, rehabilitation, and in-patient care.



The JHC workforce is an integrated, multi-disciplinary team of Defence members, civilians, contractors and professional health providers. We work together to manage around one million patient health service interactions with Defence members each year.



The Health Clerk Team is the face and administration hub of the health centre, responsible for managing the initial patient streaming (triage), medical appointments, referrals, specialist bookings and administration processes. This position reports to the APS 6 Practice Manager



Our Ideal Candidate

Working as part of the health care team, the ideal candidate will have experience in health administration and an ability to understand and apply medical terminology. They must understand privacy principles and how to handle sensitive and personal medical information in the maintenance of patient confidentiality.



The candidate must be customer focused and able to engage effectively with a variety of stakeholders to support the delivery of safe, efficient, and high quality care to patients. They must have strong written and verbal communication skills, and the ability to quickly develop rapport and foster effective working relationships.



They will have the ability to lead a small but diverse team, and provide coaching and training to less experienced members. They must be able to adapt to changing work priorities, and to manage their work area accordingly in the achievement of moderately complex tasks.



They must understand and comply with relevant Defence policies and legislative frameworks applicable to their role, and be committed to ongoing self-improvement and professional development.



Application Closing Date: Sunday, 8 September 2024



For further information please review the job information pack, reference DPG/06+50/24 on https://defencecareers.nga.net.au/?jati=B5AEA24F-5DE7-15EE-DD5E-DB055D84F368

Company profile
Company Logo for Australian Department of Defence
Australian Department of Defence
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Role

The primary role of Defence is to defend Australia against armed attack.

Australia's defence policy is founded on the principle of self-reliance in the direct defence of Australia, but with a capacity to do more where there are shared interests with partners and allies.

Strategic Direction

The Defence White Paper was released on 25 February 2016 together with an Integrated Investment Program and Defence Industry Policy Statement.

Defence White Papers are the Government's most important guidance about Australia's long-term defence capability. They provide an opportunity for the Government and community to understand the the opportunities and challenges for Australia's future defence and security needs.

The White Paper provides a strategy aligned with capability and resources to deliver a future force that is more capable, agile and potent and ready to respond to future challenges.

Source: This is an extract from the company's own website.

Role

The primary role of Defence is to defend Australia against armed attack.

Australia's defence policy is founded on the principle of self-reliance in the direct defence of Australia, but with a capacity to do more where there are shared interests with partners and allies.

Strategic Direction

The Defence White Paper was released on 25 February 2016 together with an Integrated Investment Program and Defence Industry Policy Statement.

Defence White Papers are the Government's most important guidance about Australia's long-term defence capability. They provide an opportunity for the Government and community to understand the the opportunities and challenges for Australia's future defence and security needs.

The White Paper provides a strategy aligned with capability and resources to deliver a future force that is more capable, agile and potent and ready to respond to future challenges.

Source: This is an extract from the company's own website.

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