Healthcare Navigator with US Shift

At Excellence Medical Billing Solutions, we are seeking a skilled Healthcare Navigator to join our team. As a key member of our customer success and service operations, you will play a vital role in ensuring the best possible outcomes for our patients.
About the Role

This is a full-time, work-from-home position with a US shift schedule (7:30 PM or 4:30 AM IST). The successful candidate will be responsible for coordinating patient care, providing education on disease management, and verifying patient demographics and medical information.
Key Responsibilities
• Manage a caseload of patients, providing daily monitoring and support via phone calls.
• Review patient-recorded vital signs, educate patients on improving diagnosed diseases, and assist them in following their care plan.
• Verify and record patient demographics, medical issues, medications, and risk management factors using specialized medical software.
• Handle potentially difficult conversations calmly and professionally, participating in individual and group projects as directed by management.
Requirements

To be successful in this role, you will need:
• A strong background in healthcare, preferably with experience in patient care coordination.
• Excellent communication skills, with the ability to engage patients in conversation and motivate them to follow their care plan.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
• A positive attitude and a passion for delivering excellent patient care.
What We Offer

We offer a competitive salary, estimated to be around $35,000 - $45,000 per annum, depending on experience, plus benefits and opportunities for growth and development.

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our patients. If you are passionate about delivering exceptional patient care and have the skills and experience to match, we would love to hear from you.