Help Desk Coordinator

We are seeking proactive and organized individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers.

Main Duties & Responsibilities:
Responding to emails, inbound and outbound calls from dental customers and suppliers, resolving engineering support queries, and processing equipment requests.
Providing efficient time and geographical management for the engineer's scheduling diary.
Scheduling planned maintenance service work to ensure customer equipment meets manufacturer standards.
Liaising with teams to arrange deliveries and installations of dental equipment.
Assisting with invoicing, ensuring quotations are raised efficiently, and resolving key client issues or complaints.
Managing multiple inboxes, providing timelines to customers, and maintaining relevant system information.
Driving commercial performance, meeting KPI targets in revenue, attendance at breakdowns, and communication levels to customers.
Acting as the first point of contact for engineering support on incoming phone calls.
Raising breakdown cases on the Microsoft CRM Field One system, assigning to an engineer, and keeping customers updated.
Building relationships with customers and suppliers, providing quality care, and ensuring high levels of satisfaction.
Responding knowledgeably to questions or queries from existing and future customers on our product and service offerings.
Ensuring customers receive all necessary documentation and reports following an engineer visit, enabling them to remain compliant during inspections.
What We Offer:
A discretionary company performance-related bonus.
A comprehensive discount portal, including gym memberships, shopping savings, and days out.
A SmartPay loan scheme with no interest applied.
A Cycle2Work scheme.
Enhanced holiday entitlement – 33 days total, including bank holidays.
An additional day off to celebrate your birthday.
The ability to purchase extra annual leave.
A company pension scheme.
A dental plan.
Company sick pay, life assurance, and enhanced maternity/paternity pay.
Eye test vouchers.
Mental health support services and a virtual GP service.
Free parking on site.
This role is ideal for those with proven customer service or call-handling experience and a passion for working in a collaborative environment. Given th