Help Desk Representative

P
PERSONAL NETWORK.


Help Desk Representative
PERSONAL NETWORK. • Bengaluru, Karnataka • via LinkedIn
14 hours ago
Full–time
No Degree Mentioned
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Job description
Job Summary

We are seeking a dedicated and customer-oriented individual to join our customer support team. The ideal candidate will be responsible for providing exceptional support to our customers, resolving their inquiries, and ensuring customer satisfaction.

Responsibilities
• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate and timely information about products/services.
• Troubleshoot and resolve customer issues efficiently.
• Escalate complex issues to higher-level support when necessary.
• Maintain a high level of customer satisfaction and loyalty.
• Document customer interactions and resolutions.
• Contribute to the improvement of customer support processes and procedures.
• Meet individual and team performance metrics.

Qualifications
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in relevant customer support software and tools.
• Previous experience in customer service (preferred).
• Knowledge of the company's products/services (preferred).

Skills
• Active listening
• Empathy
• Patience
• Product knowledge
• Technical aptitude
• Time management

For more details reach out the following HR @ PERSONAL NETWORK for Details about Event or Appointment

Lakshitha : 8884350424 / 725+601560 / ++45187+27 / 6361532602 / +8451621+6 ( Call or Whatsapp ) For Details

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