Help Desk Technician

5 DAYS ON SITE IN WASHINGTON, D.C. - MUST BE LOCAL TO DMV


Job Description

Help Desk Technician


Core Competencies:

Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of client-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
Complete tickets within SLA parameter: +0% Response SLA goal; +5% Resolution SLA goal; and meet Quality Management KPIs.
Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.
Educational and Technical Qualifications:
Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience OR Associates Degree with a minimum of 5 years relevant experience.

Certification Requirements:

Industry certifications such as A+ (preferred)
Required Skills/Abilities:

Excellent verbal and written communication skills
Excellent customer service skills
Other requirements:

CompTIA Certification highly desirable, experience with M365 applications (Outlook, OneDrive, Teams, etc)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.