Helpdesk Analyst

Job description
Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

Come join a supportive and inclusive IT team
Develop your career in a fast-paced, dynamic role with exposure to a variety of technology challenges
Continuous training, professional support, and growth opportunities

We are seeking a Helpdesk Analyst to join our Ōtautahi/Christchurch office to provide expert support for software and hardware issues, ensuring our internal users experience seamless technology solutions.

About This Team

Our IT team is a highly skilled and collaborative group who strive to add real value to a firm where we believe we are better working together to achieve results. We provide technology support and solutions for an organisation of over 1700 people nationwide.

Your Typical Day Will Include

Assist end-users with hardware and software issues, troubleshoot network and system errors, and provide guidance on best practices.
Respond promptly to helpdesk queries and resolve incidents efficiently.
Collaborate with other IT professionals to implement and maintain IT solutions.
Manage user accounts and permissions.
Install, configure, and update software and hardware.
Document solutions and share knowledge to enhance the team’s capabilities.

Enough about us, let’s talk about you. You are someone with:

A relevant degree or diploma
Experience supporting Windows 10/11 and MacOS
Good knowledge of supporting MS Office 365 Suite
Experience working with Active Directory and Azure
Demonstrable problem-solving experience
Hands-on experience working with laptop hardware/mobile devices and AV Equipment.
Excellent communication skills and professional phone manner
Ability to work well under pressure and with a sense of urgency
Obtained, or working towards MCSA / MCITP or ITIL qualifications

So, who is Deloitte in Aotearoa?

We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte New Zealand is in the business of solving complex problems.

Over our 175-year history, we have built a reputation for impactful delivery across audit and assurance, consulting, financial advisory, risk advisory, tax, and technology services.

Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi . We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people.

Our workplace and culture

We are driven by our desire to create positive outcomes for our clients, communities, and people. Our purpose is to make an impact that matters. Everything we do is with intent - the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential.

For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

Deloitte New Zealand rewards

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration.

We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing and the importance of personal connection, this is the Deloitte experience.

We offer

Work in a way that suits you, us and our clients best    
Subsidised professional qualifications and paid professional memberships
Subsidised health insurance
Income protection insurance
22 days annual leave
Social events, social sports teams, and monthly firm drinks
A focus on wellness and well-being
Community focused volunteer days
A focus on the environment and sustainability
Plus much more

Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you.

Ngā Mihi

The Deloitte Talent Acquisition Team