Helpdesk Engineer | Christchurch

Protecting the health of our water.
We believe that’s worth caring about.

About Us

At Citycare Water, we’re proud to be the country’s largest dedicated experts in three waters – around 600 good people, making it happen across 10 locations. We specialise in water network maintenance and reticulation renewal construction. We service almost a quarter of properties nationwide; and we maintain over 20,000kms of pipe network. That’s 2X the length of the NZ’s state highways! Water may seem like such an everyday thing. but that’s what makes it so important. every day, every living thing needs it.

So, join us on our mission to ensure every community has access to safe water for life - we believe that’s worth striving for.

About the job:

We are seeking an enthusiastic Helpdesk Engineer (Level 2) with a strong focus on customer satisfaction to join our technology team in Christchurch!

In this role your primary responsibilities are to deliver exceptional customer support and ensure that we are meeting our SLAs by providing intermediate level technical support to the business and serve as an escalation point for our Level 1 team. With a strong focus on customer satisfaction, you will communicate clearly and effectively, keeping users informed throughout the resolution process.

You will also collaborate closely with others in the technology team to prevent recurring issues, contribute to process improvement, and maintain accurate documentation for future reference.

Your ability to combine technical expertise and excellent customer service will be key to delivering a high-quality support experience and maintain smooth IT operations.

What you’ll need:

• A relevant Bachelor’s degree in Engineering, Information Systems, Information Security, or similar; or a minimum of 3 years technical IT support experience.
• Proven experience in troubleshooting and resolving technical issues.
• A passion for solving complex problems, while maintaining a high level of professionalism and customer service orientation.
• Familiarity with ITIL process, particularly Incident, and Service Request management
• A good understanding of Microsoft Exchange, Azure, Active Directory, SharePoint, Intune and Microsoft 365.
• To be willing to participate in an on-call roster.
• Excellent verbal communication and listening skills.

All preferred candidates will be required to complete preemployment checks to the employer’s satisfaction. These checks include but are not limited to, ministry of Justice criminal conviction report, medical assessment, and drug and ******* testing.

Benefits and culture:

We offer an inclusive and vibrant company culture where effort is rewarded, fresh ideas are welcome, and success is celebrated. No two days are ever the same, and the opportunities are limitless. We also prioritise job security and are committed to supporting our people through good times and bad.