Highway Dispatcher

Triple Eight Transport is an asset based carrier company with terminals in Abbotsford, Calgary and Edmonton! We provide Full Truck Load Transportation Services to and from major cities in Western Canada and Western US.

Are you interested in a rewarding, challenging and exciting career?

Triple Eight Transport Inc. is growing and is in search for a proven strong communicator with proven relationship or team building skills to join our dynamic team!

The Highway Dispatcher is responsible for building and maintaining strong business relationships with multiple drivers to seamlessly coordinate them to successfully service customer loads. Ensure to maximize equipment and driver utilization while communicating effectively and efficiently both internally and externally to achieve high levels of service.

Responsibilities will include:

Ensuring all driver PTAs are updated and accurate. Including inquiring with driver and investigating hours of service to ensure PTA is achievable
Review plans sent for each driver prior to dispatching, ensuring it is achievable and if not to discuss with planner to review
Dispatch all drivers on fleet, as assigned by Operation Manager, with load information, confirm driver is able to accurately execute plan and ensure driver is informed of all details and / or specific information necessary pertaining to customer as well as driver requirements including any necessary permits
Ensure that delivery time and schedules are met based on customers booking details
Work to achieve tractor utilization and driver mileage targets provided by Operations Manager
Communicate any delays or potential service failures in a timely manner to impacted Operations team members, Customer Service Representatives, as well as Operations Manager so they in turn can communicate to customer and seek resolution
Documenting driver observations into TMW and follow through with accolades if positive or follow through with safety and disciplinary actions if necessary
Forwarding driver day off requests to Operations Manager for approval
Assisting driver with directions, trip planning or any other queries needed to successfully execute plan
Effectively, efficiently communicate any breakdowns to all relevant parties in a timely manner
Follow up and communicate with drivers to ensure all necessary customs paperwork is sent in as soon as possible
Updating third party customers as directed by Planners for broker loads
Negotiating, persuading, motivating and / or encouraging drivers to execute every plan and to start next plan after reset
Developing and maintaining a good working relationship with each individual driver on fleet
Be patient and listen to driver concerns and follow up on them in a timely manner
Communicate effectively and use conflict resolution skills to diffuse any conflicts that may arise with driver. Determine steps and measures necessary to follow up with resolution
Working with driver to help them achieve mileage goals and ensure these goals are in line with organization goals. This includes communicating with impacted Planner to develop a strategy to achieve
Monitor highway driver time management to ensure effective use of their time
Proactively initiate discussions with Planners, Customer Service Representatives and other relevant operations members to trouble shoot current and potential operational challenges
Communicate effectively and efficiently at all times with team members to properly service freight
Qualifications:

Analytical and critical thinking skills
Strong problem-solving skills
Proven team player with ability to align position goals with corporate strategic goals
Prove strength in communication and relation building
Minimum of 2 years of experience in a dispatch or planning role will be an asset.
Minimum of 1 year of customer service experience would be an asset
Some post-secondary education is an asset
Must be legally allowed to work full time in Canada
Why choose Triple Eight Transport Inc.?

Regular company lunches for special events
Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
Opportunities for growth within the company as we continue growing
Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
Competitive wage and vacation packages
Very competitive Extended Health Benefits package for full time employees
Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care
Work Location: In person