Hiring for Nodal Officer|GRD| on Bank Payroll
- Category: Bank Jobs
- Location: Thane, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 25K
- Published on: 2025/09/21
Hiring for nodal officers(GRD)_Bank payroll
Graduation mandatory
Experience of escalation and grievance (Nodal desk) banking only.
Location:- Navi Mumbai, Juinagar
Salary:- upto 11 LPA(hike on candidates last
drawn salary)
Good fluency in English communication is must
6 week offs in a month
General shift
Roles and Responsibilities
• Enforce the Board approved Grievance Redressal Policy in the Bank.
• Supervise monitor the handling of Customer Grievances in the Bank through various dedicated teams both in quantitative and qualitative aspects.
• Provide day to day support on decision making in complaints which are
• complicated in nature.
• Update Management on the progress of Customer Complaints and Customer
• Service in general.
• Review all Level 2 and above complaints for adequacy before representation to
• the Internal Ombudsman.
• Monitor implementation of Advisories / Awards received under the Banking
• Ombudsman scheme.
• Review Customer Service aspects in the Bank and initiate prompt corrective
• action wherever service quality / skill gaps have been noticed through Process
• Transformation on an ongoing basis.
• Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions.
• Work on feedback of Internal Ombudsman towards improving complaint handling and customer service in the Bank.
• Submission of Notes to the Customer Service Committee of the Board and taking action on their directions.
If interested kindly share me your resume below.
Also share it with your friends and relatives and contact on +13600+018 also share your cv on sadhana.rajak@knowpicity.in
HR-Sadhana
Knowplicity recruitment
This job is provided by Shine.com
Related jobs
-
Fund Servicing Manager
Job details Job Type Full-time Regular / Permanent Full Job Description Your roles & responsibilities will include: • Provides input to the UAT Test Strategy / Plan and Work closely with operations subject matter experts, business analysts, proje...
-
Manager | Credit Cards | RBL Cobrand | Prime|JR00108348|
Job Reference • JR00108348 Job Summary • Manager - Credit Cards - RBL Cobrand - Prime Job Purpose “This position is open with Bajaj Finance ltd.” Bajaj Finance Ltd. is one of the leading NBFCs in India. The product that the candidate will be working ...
-
Branch Manager
Job DescriptionHiring for the position of Branch Manager • Gold LoanLocation • Mumbai Experience 3 to 5 years in NBFC Educational Qualifications • Minimum Graduate Roles and Responsibilities Should manage the portfolio for Gold Loan/financial busines...