Hiring for ServiceNow Developer

The ServiceNow Developer plays a pivotal role in our organization by leveraging ServiceNow capabilities to enhance operational efficiency and effectiveness. This position requires a deep understanding of the ServiceNow platform, including customization, integration, and implementation of IT Service Management solutions tailored to meet the dynamic needs of the business. The ideal candidate is a problem-solver with strong technical skills who can work collaboratively with cross-functional teams to deliver solutions that meet technical and user requirements. By employing best practices in service management, the ServiceNow Developer will contribute significantly to driving automation, enhancing user satisfaction, and fostering an environment of continuous improvement. This role demands not only expertise in technology but also an understanding of business processes and customer needs. As our organization grows, this position will be vital in ensuring that our IT services are efficient, well-integrated, and responsive to change, directly supporting our strategic goals.

Key Responsibilities
• Design, develop, and implement ServiceNow applications and modules.
• Customize ServiceNow platform based on organizational requirements.
• Maintain and enhance existing ServiceNow implementations with updates and improvements.
• Integrate ServiceNow with third-party tools using REST and SOAP APIs.
• Ensure platform stability and performance through regular monitoring and tuning.
• Collaborate with stakeholders to gather and document technical requirements.
• Develop and execute test plans, ensuring quality assurance is upheld.
• Provide technical support and training to users and team members.
• Monitor and troubleshoot the ServiceNow environment for issues or performance gaps.
• Create and maintain technical documentation for developed solutions.
• Assist in project planning and timeline estimation for ServiceNow initiatives.
• Implement best practices in service management to enhance IT operations.
• Assist in migrating from other ITSM solutions to ServiceNow.
• Stay updated with ServiceNow releases and new features for continuous improvement.
• Participate in Agile ceremonies and collaborate with DevOps teams.

Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 to 10 years of experience in ServiceNow development.
• Proven experience working with JavaScript, HTML, and XML.
• In-depth knowledge of ITSM processes and best practices.
• Experience with ServiceNow modules such as Incident, Change, and Problem Management.
• Familiarity with ServiceNow scripting and automation tools.
• Experience with ServiceNow Flow Designer and Integration Hub.
• Ability to troubleshoot and resolve technical issues effectively.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience working in Agile/Scrum environments.
• ServiceNow Developer or Certified Implementation Specialist certification preferred.
• Ability to work independently and as part of a collaborative team.
• Understanding of ITIL framework and its relevance to service management.
• Experience in application performance monitoring and optimization.
• Familiarity with DevOps practices and tools is a plus.

Skills: servicenow scripting,xml,devops practices,problem management,agile/scrum,javascript,incident management,itil framework,servicenow flow designer,integration hub,automation tools,communication,itsm processes,interpersonal skills,problem-solving,application performance monitoring,html,servicenow,agile methodologies