Hiring Member Support Agents with international Non|voice

Posted on -March 30, 2024

Designation – Member Support Agent

Process- Non-voice ( Email and chat support)

Working Days – 5

Timings – 12:30 PM – 8:30 PM

Experience: 2+ years

CTC – 27000 Fixed plus 10% Target annual bonus. In hand – Around 22500

Location: Delhi

Please find below the selection criteria and details related to the profile-
Must be graduate
Fluent in (both) written and spoken English
Computer literate
Experience in either chat or email process

Perks & Benefits – One side cab (Evening), Lunch, Evening snacks, Open Canteen,

Recruitment – HR Telephonic Round, written assignment and Manager's round.

About the Role

Clients Member Services team is on a mission to guide buyers and sellers with effortless, human support. Joining them on this mission is a "career-defining" role; motivated candidates can expect opportunities to learn and develop skills in e-commerce, technology systems, and best- in-class customer support.

● You will be responsible for working directly on one of two teams: Buyer or Seller Support.

● The Buyer Support team helps buyers in the client Community as they search for special items, make purchases, manage their sales account, and navigate any issues that may arise throughout their buying journey.

● The Seller Support team helps sellers in the client Community as they navigate through their accounts, help them to provide great customer service to the buyers, and work with them to resolve any issues that may arise with their shop such as finances, shipping and marketing.

● Both teams will work directly with their team leads and senior Member Services partners at company leadership to provide feedback on improving support experiences and agent processes.

About You

● 2+ years of technical, product, and/or customer support experience.
● Demonstrated computer literacy. You can learn technical processes and clearly explain those concepts to others.
● Impeccable communication and confidence in written interactions (English). You can
● interject your personality when communicating without sounding unprofessional.
● A positive and "people first" attitude. You take on new challenges with a smile, even under pressure.
● General curiosity about how and why things work the way they do and an interest in improving processes. You're constantly striving to make things better.
● Strong organization skills with a fine-tuned attention to detail. You manage your time well and never miss an email.
● A love of the arts and/or creative commerce; maybe you're an artist, a crafter, have a creative small business of your own or find importance in supporting other small businesses.
● Experience with email software (i.e. Outlook, Gmail).
● Experience with support software and CRM tools (i.e. Zendesk, Kustomer, Kayako).
● Experience working with financial systems and processors (i.e. backend functions with PayPal or Klarna).
● Confidence in user education and sales