Hospitality Worker

Company Description

Located in the heart of the Rotorua, Pullman Rotorua is a stunning 130-room Hotel which offers an exceptional location, We have our Barrel & Co restaurant located on our ground floor as well as 6 versatile meeting spaces.

We are seeking a passionate, guest-focused Hospitality worker- All rounder


Job Description

The Hospitality Professional- All rounder will work closely with the Night Manager ensuring the efficient running of the hotel during the night shift.

This role is overnight 7:30pm to 6am this role encompasses various duties

Assists guests with request and\/or complaints
May handle check-ins/check-outs
Assist in maintaining the cleanliness and organization of lobby and Restaurant and Bar areas (will work closely with the F&B manager as well.)
Provides security assistance in the hotel and front entrance area during night shift. (I.e. from 7:30pm - 6am).
Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
May compute bill, collect payments, and makes change for guests as well as doing Night Audit functions
Assist with any overnight room service requests ie Food & Drinks
Clean and rest the Lobby and Barrel & Co Bar and grill
May post charges to Opera guest accounts
Complete department/shift checklists and/or reports for relevant shifts.
Maintain a neat, clean and well-groomed appearance.
Performs other related duties as assigned.

Additional Information

For thsi role we need

Excellent communication skills, both verbal and written.
Strong organisational abilities and attention to detail.
Ability to learn how to use online systems from Opera Cloud to various online tools.
Adaptable to changing priorities and able to juggle multiple tasks.
Strong analytical and problem-solving skills.
Excellent organisational and time management skills.
Exceptional customer service skills and the ability to anticipate consumer behavior.
40 Hours per week

Only shortlisted applicants will be contacted