hotel front desk clerk

Education:
Expérience:
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Screening questions
Are you authorized to work in Canada?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you live near the job location?
Do you meet the language requirements listed in the job posting?
Experience
7 months to less than 1 year
Employment terms options
Evening
Night
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 36 to 40 hours per week