Hotel Front Desk Supervisor

Job Title: Front Office Operations Coordinator

The Front Office Operations Coordinator plays a pivotal role in supporting the Front Office Manager in overseeing front office operations. This includes coordinating with Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure seamless day-to-day operations.
Candidate Requirements:

To be successful in this role, you will need:
• A high school diploma or equivalent; minimum 2 years of experience in guest services, front desk, or a related professional area
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; no prior work experience required
Key Responsibilities:Front Desk Support:
• Lead and support front desk team members in their daily tasks to ensure exceptional service delivery
• Understand and perform all front office positions when needed
• Foster a collaborative environment among staff and ensure all team members are recognized and motivated
• Supervise employees and ensure performance expectations are clearly communicated and achieved
Goal Monitoring and Support:
• Maintain high service standards and strive for continuous improvement by analyzing operational information and recommending solutions
• Develop and implement action plans based on guest feedback and satisfaction scores
• Assist in resolving guest complaints and operational issues promptly and effectively
• Support departmental goals by prioritizing and organizing daily tasks efficiently
Guest Service Excellence:
• Model outstanding hospitality and service standards for all staff
• Empower team members to proactively meet and exceed guest expectations
• Communicate guest preferences and special requests across relevant departments
• Actively engage with guests to solicit feedback and ensure overall satisfaction
Policies and Procedures:
• Ensure compliance with front office policies, standards, and procedures
• Implement and monitor adherence to credit policies and minimize financial risk
• Facilitate the property's customer recognition/service program and ensure guest loyalty initiatives are followed
Additional Responsibilities:
• Function as acting Front Office Manager during their absence
• Attend and participate in daily and departmental meetings
• Analyze operational information and recommend solutions to drive performance and guest satisfaction
• Communicate critical information from meetings and briefings to relevant staff
• Maintain timely and professional communication with executives, peers, and subordinates