Hotel Front Office Manager

beBee Careers


Hospitality Director
beBee Careers • Winnipeg, MB, Canada • via Trabajo.org - Job Search - Jobs
18 hours ago
Full–time
No Degree Mentioned
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Job description
As a Guest Service Team Leader, you play a vital role in shaping the guest experience and ensuring our high standards are met. If you have what it takes to excel in this dynamic role, we invite you to apply.

You will be responsible for:
• Empowering team members to make decisions, drive results, and exceed expectations.
• Fostering a culture of continuous learning and growth within the team.
• Maintaining high levels of professionalism and efficiency in all aspects of service delivery.
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Sparrow Hotels


Hotel Front Office Manager
Sparrow Hotels • Winnipeg, MB, Canada • via Trabajo.org - Job Search - Jobs
24 hours ago
Full–time
No Degree Mentioned
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Job description
At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

We are excited to be recruiting for an experienced **Hotel Front Office Manager** at the Norwood Hotel.

The Norwood has always been an innovative leader in the hotel industry. The Norwood Hotel has an interesting and diverse history dating back to the latter part of the 1800’s. The earliest records available indicate a photograph of the hotel in 18+5. In 1+37, the Hotel came under the ownership of the late Merle Sparrow and has been operated by the Sparrow family ever since. This longevity in ownership makes the Norwood the oldest operated family hotel in Manitoba and one, if not the oldest in all of Western Canada.
• *Position Overview**:
The Front Office Manager is responsible for overseeing all operations at the Front Desk, including Night Audit. The Front Office Manager will have excellent communication skills with staff, managers and guests and will be an effective leader of superior guest service skills and the technicalities of all positions at the Front Desk. The Front Office Manager should have a good working knowledge of the hotel industry and be proactive in seeking out potential problems, staffing or guest concerns and provide effective solutions to benefit the hotel and its guests.
• *Duties**:

- Oversee the daily operations of the entire Front Desk and Night Audit.
- Oversee Payroll and staff scheduling.
- Hiring and creating training plans for new staff onboarding.
- Maintain all Hotel and Front Office policies and procedures.
- Oversee the development of upsell programs.
- Responsible for creating and amending Front Office Procedures accordingly.
- Maintain employee evaluations and corrective action plans with supporting documentation with the assistance of Human Resources.
- Assist in developing strategies to maximize revenue for hotel.
- Manage and troubleshoot the two-way interface status, rate cross reference tables.
- Strategically Manage yields in PMS
- Oversee uniform maintenance and ordering.
- Responsible for handling unresolved problems, guest concerns, accounting errors.
- Other Duties as assigned.
• *What you bring to the table**:

- At least 3+ Years as a Hotel Front Desk Manager/Supervisor
- Previous Front Desk Agent experience in a fast-paced Hotel setting
- Previous experience using Maestro is considered an asset.
- French Speaking is considered an asset.
- Positive and hardworking attitude
- Ability to effectively communicate with team members.
- The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.
• *Salary**: $43,000.00-$46,000.00 per year
• *Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
• *Experience**:

- Hotel Front Desk Manager: 3 years (preferred)

Work Location: In person