Hotel Job For UK

Only Waking Interview NO Any Online Interview

The Hotel Job in the UK is a crucial role responsible for ensuring the overall guest experience and satisfaction at the hotel. This position plays a key role in maintaining high standards of customer service and contributing to the smooth operation of the hotel.

Key Responsibilities
• Welcoming and checking-in guests
• Assisting guests with inquiries and requests
• Handling reservations and room assignments
• Ensuring cleanliness and tidiness of guest rooms and common areas
• Responding to guest complaints and resolving issues promptly
• Maintaining knowledge of hotel facilities and services
• Coordinating with other hotel staff to ensure guest satisfaction
• Handling payments and maintaining accurate records
• Assisting with the organization of events and functions
• Collaborating with the housekeeping and maintenance teams
• Following all safety and security procedures
• Assisting in the training of new staff members
• Supporting the hotel's promotional activities
• Adhering to hotel policies and procedures
• Ensuring compliance with health and safety regulations

Required Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a team
• Knowledge of hotel management systems (e.g., Opera)
• Attention to detail and problem-solving skills
• Ability to work efficiently under pressure
• Flexibility to work in shifts and on weekends
• Understanding of health and safety regulations

Skills: customer service,teamwork,communication,time management,food & beverage