Hotel Job In Pune

Duty Manager

Job Description

Primarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staffand maintaining a calm, professional environment at all times.

Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for VIPmovement in the Hotel.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:
• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Assists in VIP’s arrivaldeparturein absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
• Checks on registration cardsof arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Assists in sending guest messagesor faxes.
• Gives the instructions to the Night Reception, during the high occupancyperiods, regarding: walk-inguests and release room blocked because of no- shows
• Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escortsguests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functionsproperly.
• Operates the front office computersystem in order to assist front office attendants.
• Checks group department, fitand ensure switchboard makes appropriate wake up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Assists reception, business centre, cashier, concierge and bell captainduring they are busy.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Approves and sign for allowances, rebatesetc., as required by Front Office Cashier.
• Authorises chargesto be made for late departuresand/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and be guided of hotel policy on credit/lost and foundhotel guests properties.
• Follows up in credit check report, liaise with credit manager.
• To responsible for front office operation during the absence of Front Office Manager(HO).
• To discuss all matters that needed to follow up with the next shift Reception Manager.
• Approves the working schedulefor the front office attendants and submits them to front office manager (HO).
• Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
• Assigns and Approves Duty roster for all Front deskstaffs.

PREREQUISITES:

Must be able to communicatein English writing and speaking and other languages are advantages. Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.

Education:

Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Job Type: Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid sick time
• Provident Fund

Schedule:
• Day shift
• Fixed shift
• Flexible shift
• Morning shift

Supplemental pay types:
• Overtime pay
• Performance bonus

Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 1 year (Preferred)