Hotel Operations Manager

Job Responsibilites • Oversee the operations of the property, as per the Organizational chart. • Hold regular briefings and meetings with all head of departments and team members. • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. • Lead all key property issues including improvements and upgradation projects, customer service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Responsible for the preparation, presentation and subsequent achievement of the Properties annual Operating Budget • Manage on-going profitability of the Properties, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensure all decisions are made in the best interest of the hotels and management. • Developing improvement actions, carry out costs savings. • A strong understanding of P&L statements and the ability to react with impactful strategies • Maximizing room yield revenue through innovative sales practices. • Work along with the revenue management team in devising methodologies for maximising revenue • Act as a final decision maker in hiring key staffs at the property. • Overseeing and managing all departments and working closely with department heads on a daily basis. • Manage and develop the Hotel Executive team to ensure career progression and development. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to property team members. Qualifications • 3-4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 3+ years of experience in a similar role • Able to drive change and look for operational efficiencies/synergies across the network • Strong organizational and excellent communication (oral and written), negotiation skills • Proven track record in making the hotel operation profitable & strong ability to multitask • Comfort working with multiple groups within business Location : Kharghar, Navi Mumbai & travel to 2-3 hours impromptu visits Note: General Manager/ Assistant GM can also apply About Leisurely Stays & Experiences- Some people look for a beautiful place, others make places beautiful for them, so leisurely is the right place for you. Leisurely was curated in 2024 with the vision to provide the best to our customers striking the right balance between luxuries and homely comforts. We aim to provide a private space for friends, families, and colleagues to bond and create memories that last forever. We cater to the needs of both Home Owners and Guests, bringing both the Owners and the travelers together. Owners who have gorgeous homes that need to be maintained and, guests who are looking for the reliable luxury of a private serviced home; often a short getaway that fits into a busy schedule. Leisurely experiences are stretched across various exotic locations to provide luxury holiday experiences at unbeatable prices. Today in the hospitality industry, leisurely is one of the emerging players, with viable options in the Maharashtra region, catering guests from all over India and providing luxury villa, vacation rentals, 5-star service, and overall customer satisfaction. When you choose leisurely, you create memories you cherish for a lifetime