Hotel Receptionist

Full job description
Desborough Hotel Group, require a Hotel Receptionist to be based at their hotel in Weybridge – Best Western Ship Hotel. The Group own 2 hotels within the Surrey area. Best Western Ship Hotel is located in the centre of Weybridge and has 76 bedrooms, 3 meeting rooms, a bar/lounge area and a restaurant

Responsibilities:

- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and manage room availability
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of financial transactions

Skills:

- Excellent communication skills, both verbal and written
- Multilingual or bilingual proficiency is highly desirable
- Strong phone etiquette and customer service skills
- Knowledge of hotel operations and hospitality industry practices
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and strong organizational skills

As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional guest service will contribute to creating a positive experience for our guests.

Please note that this position may require working evenings, weekends, and holidays.

If you are passionate about the hospitality industry and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Apply now to join our team as a Hotel Receptionist.

Job Type: Full-time

Pay: £26,000.00 per year

Benefits:

Company events
Free parking
On-site parking
Work Location: In person