Hotel Receptionist

Job description
Pub
White Hart

Overview

Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,400 pubs, bars and hotels.

Now, we're on the lookout for a friendly and welcoming Receptionist to join one of our front of house teams.

Have you got what it takes?
As a Receptionist, your smile is the first thing our guests see on arrival and the last thing they see when they leave. You'll provide every customer with an enjoyable, seamless experience from booking to check out. A brilliant team player, you'll have excellent planning and organisational skills - and know your way around a computer, too.

As a Receptionist you'll:
• Create a welcoming atmosphere for our customers
• Be passionate about providing great customer service, dealing effectively and efficiently with any special requests
• Work closely with the housekeeping team to make sure every area of the site is impeccable.

Are we right for you?
From cosy locals to bustling pub restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with innovative craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our Receptionists you'll find a premium blend of challenge, security and career progression.

What you get from us: At Marston's we're one big family. We put our people first, which is why we offer real benefits including:
• + 20% off at all our pubs, restaurants, and hotels
+ A reliable hours contract, to give you the security you deserve
+ Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
+ Flexible and part time hours offered to work around your family or higher education
+ Online discounts and cashback at popular retailers through our Marston's Rewards platform
+ Scope to build your career and progress through our training and Apprenticeship programmes (including access to our innovative app).
+ A friendly and lively atmosphere, working alongside passionate and diverse teammates
+ Access to Licensed Trade Charity for financial, mental, and emotional well-being support

As a Receptionist, your smile is the first thing our guests see on arrival and the last thing they see when they leave. You'll provide every customer with an enjoyable, seamless experience from booking to check out. A brilliant team player, you'll have excellent planning and organisational skills - and know your way around a computer, too.

Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,400 pubs, bars and hotels.

What you get from us: At Marston's we're one big family. We put our people first, which is why we offer real benefits including:
• + 20% off at all our pubs, restaurants, and hotels
+ A reliable hours contract, to give you the security you deserve
+ Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
+ Flexible and part time hours offered to work around your family or higher education
+ Online discounts and cashback at popular retailers through our Marston's Rewards platform
+ Scope to build your career and progress through our training and Apprenticeship programmes (including access to our innovative app).
+ A friendly and lively atmosphere, working alongside passionate and diverse teammates
+ Access to Licensed Trade Charity for financial, mental, and emotional well-being support