House Attendant

Job description
• Claridge's
• Housekeeping
• Casual

We are seeking an exceptional House Attendant to join our Housekeeping team here at Claridge’s.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, Michelin-star restaurant Davies and Brook by the world-renown chef Daniel Humm, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the ******** Fumoir and effortlessly elegant Painter’s Room.

Main Duties & Responsibilities

As a House Attendant you are responsible for:
• Providing service in the uniform room, linen chute and housekeeping services areas
• Supporting the valet and housekeeping operations as required
• Collecting and distributing housekeeping deliveries in the designated areas.
• Restocking housekeeping service areas and removing rubbish, if necessary
• Checking and preparing guests’ laundry, dry-cleaning and pressing garments, reporting any discrepancies to housekeeping management
• Maintaining all equipment in good working order and keep the working area clean and tidy at all times.

Entry Requirements

Successful candidates for our House Attendant opportunity will:
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
• Have an excellent understanding of fabrics and their care and treatment
• Be able to demonstrate their knowledge of pressing and steaming garments
• Be motivated, creative and have worked in a similar role
• Demonstrate the ability to work in a pressured environment with the most demanding guests

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability
• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support
• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development
• Referral Scheme ‘Introduce a Star’.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences
• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.