Housekeeping |amp| Laundry Attendant

Basic Function: To ensure the cleaning and supplying of guest units and the comfort of all guests as set by the procedures and standards. This is an entry level position in the Housekeeping & Laundry Department. Role and Responsibilities: Major Responsibilities General Executes all tasks assigned by his/her superiors Demonstrates high degree of standards awareness; promotes teamwork and acts as a role model Attends all scheduled training sessions Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Departmental Cleans and stocks guest rooms, bathrooms, corridors and public areas as assigned and in accordance with hotel standards. Stocks and maintains the linen closet in a clean, neat and orderly fashion. Provides genuine hospitality and recognition in the work area. Promotes hotel services and products. Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel. Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Is knowledgeable about and handles chemicals safely and economically. Sorts, tags and processes guest laundry, uniforms and hotel linen; collects and delivers guest laundry. Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Offers a special service touch when an opportunity is presented. Specific Responsibilities and Tasks General Adheres to the hotel's code of conduct and grooming & hygiene standards. Is seen as working hands-on, assists colleagues during crunch times; walk the talk. Actively participates in briefings and meetings. Maintains a clean and orderly work area and promotes a safe working environment. Performs any additional duties as assigned. Able to interact with the guests and note down preferences. Departmental Makes beds, does thorough dusting and vacuums floors and self releases rooms as ''vacant inspected'; Removes room service dishes and amenity presentations to the service area Handles Do Not Disturb “Safety Latch” and Double Lock rooms according to Hotel policy Carefully reads and follows the task sheet instructions Removes room service dishes and amenity presentations to the guest areas. Maintains pars established in all guest rooms for linen and supplies Transports linen from Laundry to the Housekeeping pantry areas. Is responsible to stack the Housekeeping pantry as per the set standards. Assumes responsibility for master keys and other equipment as assigned Reports all maintenance requirements in rooms assigned on a daily basis Ensures follow up on maintenance requirements in the areas assigned. Is responsible for laundry operations for guest and staff. Issuing of uniforms, tagging and processing. Does minor garment repairs as required; adheres to the 'unprocessed garment' procedure Assists in routine inventory taking of supplies and operating equipment Vacuum and mop all floors, including under rugs and in corners. Vacuum carpets and spot clean as needed. If directed, polish marble floors. Dust & clean all banquet’s hall, including ceiling, tops of cabinets, doors, door frames, and curtain rods Clean all area’s mirror and glass. Dust and clean inside of all cabinet and furniture drawers. Clean switch plates on walls. Vacuum upholstered furniture including under cushions. If directed, clean upholstered furniture. All carpeting and upholstery is to be vacuumed and professionally shampooed. Clean and Dust all lamps and lamp shades. Clean all ceiling light fixtures. Polish furniture surfaces. Dust & Clean all restaurants & Bar Clean All guest washroom & Disinfected Clean All Offices including manager cabin, Sale’s office & Back office Clean all staircase Clean & Wash all parking’s & Outside area Clean and sanitize the back of the house areas along with staff lockers. Knowledge And Skills Education: Hotel Management Degree preferred Experience: Housekeeping experience preferred Skills and Abilities: Ability to read and speak English in a clear manner. Must have an eye for detail