HR Shared Services Center Senior Specialist - HR Operations - Austin

Qualifications
2+ years of HR shared services or operations experience, with knowledge of employee lifecycle, time off & leaves, payroll, benefits, and onboarding & offboarding processes;
Experience as a subject matter expert, providing guidance to employees, people managers, HRBPs, and stakeholders on HR shared services;
Ability to work independently in a diverse environment, managing multiple priorities and meeting deadlines;
Strong collaboration skills for effective resolution of inquiries;
Excellent communication skills (both written and spoken)
Responsibilities
Respond promptly to service inquiries across multiple channels and provide first-line support for routine employee inquiries;
Explain HR systems and administrative processes to employees and assist with related queries;
Summarize business usage, pain points, and knowledge gaps in HR processes for global HR centers and stakeholders, identifying gaps and improvement opportunities through monthly data analysis;
Serve as the point of contact for HR policy, process launches, and employee communications;
Facilitate training for team members and act as an escalation point for case issues;
Support global and regional projects to improve operational processes and employee experiences, while maintaining and updating HR policies and procedures
Job description
Responsibilities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction

The operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

Responsibilities
• Respond promptly to service inquiries across multiple channels and provide first-line support for routine employee inquiries;
• Explain HR systems and administrative processes to employees and assist with related queries;
• Summarize business usage, pain points, and knowledge gaps in HR processes for global HR centers and stakeholders, identifying gaps and improvement opportunities through monthly data analysis;
• Serve as the point of contact for HR policy, process launches, and employee communications;
• Facilitate training for team members and act as an escalation point for case issues;
• Support global and regional projects to improve operational processes and employee experiences, while maintaining and updating HR policies and procedures.

Qualifications

Minimum Qualifications
• 2+ years of HR shared services or operations experience, with knowledge of employee lifecycle, time off & leaves, payroll, benefits, and onboarding & offboarding processes;
• Experience as a subject matter expert, providing guidance to employees, people managers, HRBPs, and stakeholders on HR shared services;
• Ability to work independently in a diverse environment, managing multiple priorities and meeting deadlines;
• Strong collaboration skills for effective resolution of inquiries;
• Excellent communication skills (both written and spoken).

Preferred Qualifications
• Bachelor’s Degree in Human Resources, or other relevant fields;
• Quick learner, detail-oriented, patient, and responsible with enthusiasm;
• Proficient in data analysis using Excel or similar software, with expertise in HR systems like Workday and ADP for reporting and analysis.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2