Human Resources Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We’re searching for a Human Resources Manager to support and manage different HR functions within our Guadalajara, Mexico campus and internationally.

As Human Resources Manager, You Will…
• Assist in the development and implementation of programs that will drive increased employee satisfaction
• Identify and initiate Human Resource process improvements
• Support the communication, reporting and related governance of employment regulations
• Assist in the development and maintenance of company salary structure, documentation and job evaluation systems
• Perform competitive market analysis of compensation and benefit programs
• Conduct new employee orientations and reorientations as policies and benefits change
• Maintain HR databases, computer software systems and manual filing systems

As Human Resources Manager, You Have…
• Bachelor's Degree in Human Resources, HR Designation achieved or in process (preferred)
• A minimum of 3-5 years of HR experience in a fast-paced environment
• Demonstrated expertise in developing and managing relationships with internal customers
• Must have experience investigating matters and making recommendations/ decisions based upon findings
• Above average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation.
• Strong analytical, problem solving and decision-making skills
• The ability to adapt within a fast-paced, dynamic and changing environment
• The ability to self-manage, organize multiple tasks with accuracy and timeliness
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• The ability to listen and maintain patience during difficult situations
• The ability to work independently and with a team
• A service-oriented attitude
• The ability to travel internationally when required