IB HR Team Manager

Job description
Step into a role of IB HR Team Manager, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

To thrive in this role, you’ll need previous experience in:
• Take ownership on training the new joiners on process until accreditation.
• Resolve process queries within 24 hours and seek resolution from onshore if needed.
• Identify Process gaps and provide a strategic fix. Conduct refresher or remedial training based on error analysis for precious and current months.
• Attend regular calls with onshore SMEs to ensure clear process communication across teams and stakeholders.
• Collaborate with the team mangers to manage Escalations from RD/Outreach/Client and put controls in place to avoid future occurrence.
• Quarterly PKT to be conducted.
• Liaise with P&P team to ensure process changes are updated on timely basis.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida.

Purpose of the role

To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities
• Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
• Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
• Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
• Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
• Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
• Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.