IBA Senior Technician
- Category: Technician Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 28K
- Published on: 2025/09/20
Job description
Summary
Division
Operations
Department
Insurance Broking
Job Title
Team Manager – Insurance Broker Accounts
Reports to
Ops Manager- Specialty Insurance
Grade
Level 5/6
Span of Control
15+ Full Time Employees
Job Purpose
Team lead will have primary responsibility to deliver the services associated within the scope of agreement
Principle Accountabilities
1. Operational Excellence
Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting
Ensure all required parameters for achievement of Service Levels are complied
Ensure implementation of quality check in place and maintain quality throughout delivery
Ensure Maximum productivity and cross utilisation of resources
Manage Escalations and client interactions as and when required
Responsible for training and knowledge transfer within the business function
2. SLAs Management
Ensure all required parameters for achievement of Service Levels are complied with
Provide inputs with to the quality and training teams on various aspects to improve productivity
3. Employee Engagement
Set standards for people excellence and create strategies for development of people and process knowledge
Relationships
Subordinates
Day to day interaction with team members to review and provide guidance on exceptions
Weekly interactions with line management to review BAU
Others
Within the company:
Collaborate with operation managers to identify improvement opportunities and manage escalations
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