ICS - International Customer Support

Skills:
Excellent communication skills, Cultural awareness, Problem-solving abilities, Patience and empathy, Technical knowledge, Customer service orientation, Time management skills, Fluent English,

Company Overview

PactPulse Solutions is a dynamic company based in Jaipur, specializing in empowering businesses through comprehensive services. Catering to various industries, they offer marketing, hiring, web development, branding, and consulting to nurture business growth. With a small team of 2-10 skilled professionals, PactPulse Solutions falls under the Business Consulting and Services industry, striving to elevate businesses from inception to maturity. For more information, visit their website at pactpulsesolutions.com.

Job Overview

The International Customer Support role at PactPulse Solutions is designed for freshers looking to make an impact in the customer service field. This full-time position is located in Pune and requires a work experience ranging from 0 to 1 years. The ideal candidate will possess excellent communication abilities and a customer-centric approach to support international clients effectively. The role requires working in rotational shifts and offers a salary of up to 2.68 LPA. Both way cab services are provided with alternate Saturdays working.

Qualifications And Skills
• Excellent communication skills with the ability to convey information clearly and effectively to customers. (Mandatory skill)
• Customer service orientation to ensure client satisfaction and build long-term relationships. (Mandatory skill)
• Fluency in English to communicate efficiently with international clients. (Mandatory skill)
• Cultural awareness to comprehend and appreciate different cultural perspectives and practices.
• Problem-solving abilities to diagnose issues and determine effective solutions promptly.
• Patience and empathy to relate to customer concerns and handle them tactfully.
• Technical knowledge to understand and assist with queries related to company offerings.
• Time management skills to prioritize tasks and manage workload effectively.

Roles And Responsibilities
• Provide high-quality support to international customers via various communication channels.
• Identify and resolve customer issues promptly to ensure satisfaction.
• Collaborate with internal teams to resolve complex customer queries.
• Maintain comprehensive records of customer interactions and feedback.
• Continuously improve customer service skills and knowledge base regarding company offerings.
• Monitor, track, and document the status of all customer inquiries and services.
• Develop understanding of industry best practices and maintain up-to-date product knowledge.
• Assist in building customer loyalty by initiating or maintaining excellent relationships.