ICT Services Administrator

Full job description
General information
Location
Auckland
Expertise
Networks, Technology
Job Level
Entry
Employment Type
Permanent full-time
Close Date
07-Jul-2025
Ref #
61124
Description & Requirements
At Entelar Group we believe information and communications technology (ICT) in all its forms should be seamless, easy and something our customers should never have to worry about. Thats because New Zealanders being able to connect with other New Zealanders and the world is the key to keeping this country working.

From building cell sites and burying the fibre cables that connect our network safely, to ensuring IT hardware and software solutions are tested, distributed, implemented, and maintained, to even making sure our handsets work and are repaired quickly and efficiently, we cover it all. A one-stop shop providing continuous, end-to-end solutions to keep NZ connected – backed by superior service, unequalled expertise and leading technical and engineering know how.

About the Role:

As an ICT Services Administrator, you’ll be responsible for performing set-up, provisioning, and configuration functions to ICT equipment, and partnering with internal stakeholders and their customers, to enable the on-time delivery of pre-configured and tested equipment to our customer’s requirements.

Day to day you will:

Load configuration of ICT equipment to project & customer specifications
Load configuration onto ICT equipment as required for stocking
Perform quality assessment of team’s project work
Provide backup and support for Spark provisioning team
Refurbish, decommission, and test stock as required
Perform pre-delivery load testing
Assemble and test complex pieces of equipment to a project roll out and specific BOM
Assist in the design of bespoke project rollout processes
Providing help-desk services and first level ICT technical and customer support
Assist in other areas of the business as required
What experience you'll bring:

Relevant Cisco/Fortinet/Networking certifications, NZQF Level 6 or above qualification with a major in computer networking.
ICT based experience, with minimum of one year ICT industry experience with computer networking.
Technical understanding of network equipment configurations and troubleshooting
WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

We are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done here”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Entelar Group we’ve got our people covered with a range of leading benefits including:

Wellbeing – Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
Leave – in addition to four weeks annual leave, we offer purchased leave, and enhanced parental leave support.
Spark Credit – We provide permanent employees with $120 monthly Spark credit on their Spark account to use on any of Sparks amazing products or services.
Spark Share scheme – periodically we offer the opportunity to buy into the Spark share scheme.
Career development – access to an internal marketplace that connects employees with experiential, on the job learning across the Spark business group.
Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

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Position Description
PD ICT Services Administrator v1.pdf