ICT System Administrator

Full job description
APS6
$+2,+70 - $104,883 plus 15.4% Superannuation
Sydney, Adelaide, Canberra, Melbourne

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 201+. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

We are seeking to fill this role in the Digital Operations Team on a non-ongoing basis, in the ICT Operations Section, within the Digital Group. The purpose of the section is to ensure the reliable and efficient functioning of the Commission’s ICT infrastructure and systems, by optimising performance, reliability and resiliency, by supporting the delivery of services to the Commission’s users.

The Digital Operations Team contributes to the Section’s objectives by ensuring the reliable and efficient functioning of the Commission’s digital infrastructure and systems, implementing best practices in implementation, monitoring, maintenance, and end of life management.

About the Role

The ICT System Administrator will be responsible for managing incoming requests and incidents from the Service Desk, maintaining system/environment documentation and maintaining and improving the teams knowledge base. You will be tasked with maintenance of the Commission’s Cloud environment and infrastructure, Backup systems and M365 services. Using your skills and experience you will contribute to project delivery, Level 3 incident response, and continuous improvement in line with our Cloud-First principle and Essential 8 recommendations.

Position Duties

Ensure that all requests (Service, Tasks and Incidents) are managed in a timely manner.
Actively drive incident and problem resolution and system restoration
Planning, conducting and monitoring proactive maintenance activities required to ensure ongoing stable system operations and management of system availability,
Conduct root cause analysis and problem rectification, including system changes required to prevent a recurrence of the incident
Develop and enhance automated processes to release new solutions into the live environment in a tested and repeatable fashion
Knowledge and experience administrating across the WinTel stack (MCSE/MCTIP certified desired) and PowerShell scripting.
Management and administration of MS Cloud services such as but not limited to Identity, Exchange, Teams, Intune, SharePoint, etc.
Application packaging and deployment via Intune with the endorsement of IT Security
Administer and modification of Group Policy objects
Engaged as a technical resource for ICT Operations on ICT related projects
Submission of Request for Change (RFC) for key changes
Collaborating with IT Security for the SOE security hardening in line with PSPF, ISM, ACSC, CIS and DTA Protected pattern guidelines.
Participate and Management of ICT Operations device evaluations
Demonstrate leadership in mentoring junior staff
Demonstrate problem solving skills with the ability to analyse and resolve complex issues and enquiries from stakeholders and provide information and advice as a representative of the team.
Experience in the creation and development of technical documentation, including System designs, Knowledge base, Standard Operating Procedures, Work Instructions and other documentation relating to the governance of a system
Well-developed communication skills, including proven liaison and negotiation skills to support relationships, develop linkages and leverage opportunities with internal and external stakeholders – in particular the IT Service Desk
Demonstrated ability to deliver high quality work to tight timeframes.

Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:

A Bachelor's Degree in Computer Science, IT, or a related field, or equivalent demonstrable experience and training.
Microsoft Azure and 365 training and certifications are desirable
Strong proficiency in resolving user tickets and escalations, with excellent problem-solving skills.
Experience in overseeing system upgrades and rollouts, ensuring minimal disruption.
Ability to provide effective training to users and promote system proficiency.
Proficiency in data analysis and visualization tools.
Demonstrated skills in problem-solving, prioritization, and management.
Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
Ability to contribute to projects and initiatives, with a focus on continuous improvement.

Position Notes:
Salary offered will be between $+2,+70 - $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by Friday 31st January, 2025 at 11:30pm (AEDT).

Please contact our recruitment team on (02) +633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Sean Lillywhite by emailing sean.lillywhite@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
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