IDBI Bank Jobs

IDBI Bank Recruitment As a Customer Service Manager, your primary responsibility will be to oversee and manage the customer service department, ensuring excellent service delivery and customer satisfaction. You will play a crucial role in developing and implementing customer service strategies, training and leading the customer service team, and resolving escalated customer issues. Your strong leadership skills, customer-centric mindset, and ability to drive performance and process improvement will be essential for success in this role. IDBI Bank Jobs Near Me Responsibilities:- • Customer Service Strategy: • Develop and implement customer service strategies aligned with the organization's goals and objectives. • Set service standards and performance metrics to measure team and individual performance. • Identify areas for improvement in service delivery and implement corrective actions. • Stay updated on customer service best practices and industry trends. • Team Management and Training: • Recruit, train, and onboard new customer service representatives. • Provide ongoing coaching and mentoring to enhance team performance. • Conduct regular performance evaluations and provide feedback for improvement. • Develop and deliver training programs to enhance product knowledge and customer service skills. • Foster a positive and customer-centric work environment. • Customer Issue Resolution: • Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolution. • Investigate and analyze complex customer problems, collaborating with cross-functional teams as necessary. • Implement effective processes and procedures for handling customer complaints and inquiries. • Monitor customer feedback and trends to proactively address potential issues. • Performance Monitoring and Reporting: • Track and analyze key performance indicators (KPIs) related to customer services, such as response time, resolution rate, and customer satisfaction. • Generate reports on team performance and customer feedback. • Identify areas for improvement and implement strategies to enhance customer service effectiveness. • Utilize customer service software and tools to streamline processes and enhance productivity. • Customer Relationship Management: • Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded. • Collaborate with sales and account management teams to align customer service efforts with business objectives. • Identify opportunities for upselling or cross-selling based on customer needs and preferences. • Gather customer feedback and insights to drive product or service improvements. IDBI Bank Careers Qualifications:- • Bachelor's degree in business administration, marketing, or a related field (or equivalent experience). • Proven experience in customer service or a related role, with at least [number of years] in a managerial or supervisory position. • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Customer-focused mindset and commitment to delivering exceptional service. • Analytical and problem-solving abilities. • Proficiency in customer service software and tools