Imports Customer Service
- Category: Helper Jobs
- Location: Auckland, Auckland
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 28K
- Published on: 2025/09/21
Imports Customer Service
Fred Recruitment Pte Ltd–Auckland, North Island
Full time
About 15 hours ago, from seek.co.nz
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Join a supportive team + Flexible working + Start ASAP
Opportunity for career progression + Longevity
Well established NZ Company + Competitive salary + Bonus
About the role:
Start ASAP! This is a fantastic opportunity to join a supportive team in the Imports Customer Service space. This is a busy, fast paced role that will see you facilitating and processing all inbound Imports orders. You will be responsible for maintaining key account relationships and ensuring that regular KPI’s are being met. You will:
Receive bookings from clients and agents, updating CargoWise with relevant information
Coordinate with overseas offices or agencies to confirm bookings
Track shipment status and update customers on delivery timelines
Provide customers with shipping or air freight options and relay to the origin office for shipment arrangements
Monitor and track shipments to ensure optimal transit, updating CargoWise with any changes to departures, transshipments, or arrivals
Maintain accurate records of customer interactions,
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