Inbound Client Communication Officer | Hybrid

Enjoy access to staff benefits, including discounts on parts and servicing!
Flexibility – Gold Coast In office, Remote or Hybrid
Join a national company with dealerships across QLD, NSW, VIC
Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

The Business Development Centre (HUB) was created in 2011 as a multichannel centre, the team manage inbound calls, online enquiries, emails, live chat, outbound retention, face to face - customer service, brand promotion, events and more. The Hub is considered the heart and soul of Frizelle Sunshine, as the first and most frequent point of contact and holder of key relationships across all of our brands and departments.

We are now recruiting for a Client Communications Officer to join our Business Development Centre on a permanent work from home basis. By joining FSA you will experience a positive culture which is driven by frequent engagement activities and supportive management.



Who we are looking for:

Exceptional customer service skills and telephone manner
The ability to work to targets and deadlines
Intermediate to advanced computer skills and the ability to learn new systems quickly
Self-motivated with the ability to work autonomously
What the role entails:

Flexibility – Gold Coast In office, Remote or Hybrid
Interacting with a high volume of FSA customers
Performing switchboard and reception-based phone functions
Providing an exceptional level of customer experience
Various ad-hoc administration based functions
Working towards KPIs and other performance outcomes
Participating in training and other learning and development opportunities
Benefits of working with our Group:

Commitment to ongoing development and mentoring
A dedicated and fun working environment
Free Titans tickets for home games
Quarterly and annual awards and recognition for high achievers
Discounted Bupa Private Health Insurance
Employee Assistance Program (EAP)
Exclusive discounts with our Samsung Partnership Program
Discounted Gym memberships
If you live and breathe customer service APPLY NOW with our online application form.

The right candidate will be provided with 2-week’s comprehensive, classroom style training through our training academy.

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.