Inbound Customer Service Specialist

We are currently looking for enthusiastic individuals who are looking for casual customer service work, available to start ASAP and to work on a busy inbound campaign. Interested candidates who have shown promise will have further long-term opportunities available after the campaign has finalised.

The successful candidates for this role will have a strong command of the company's customer service policies and be well-trained in-service knowledge that can be critical for offering quick and accurate assistance to customers.

This is one of those rare Customer Service roles where you will really be appreciated as an integral part of the business. We recognise how important you are!! And you'll love representing our very successful, well respected company.

Our business is based on high customer service. We're growing fast. We have a stable long term experienced management team, core workforce, and support team who are highly valued



If you love working with people and being a customer service hero, this is the job for you!



What's in it for you?

• Work in an energetic, "can do" workplace

• Work with great people who support each other

• Ability to move up fast – superstars are rewarded

• Work with leading edge technology

• Ongoing professional and personal development

• Be in charge of your career



Responsibilities:

• Manage incoming calls

• Identify and assess customers' needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Follow communication procedures, guidelines and policies

• Great quality service – you will provide great experience and solution for your customer



Requirements:

• You must be eligible to work in Australia

• You must be reliable and have fantastic work ethic

• Strong phone contact handling skills and active listening

• Ability to learn quickly

• Must not have a criminal record as we deal with sensitive information daily

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, manage time effectively