Incident Management role For a Leading Bank

Incident Management role For a Leading Bank
From 6 to 11 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai

or


Job Description
Roles and Responsibilities
ITIL Incident Manager is responsible for managing the ITSM processes in accordance to Bank’s Service Management Model based on ITIL best practices. He or she should be practitioner in the area, focused on core IT Service Management / ITIL functions including but not limited to areas such as problem management, incident management, change management, configuration management, service level management.
ITIL Incident Manager need to ensure that standardized methods and procedures (ITIL v3) are used for efficient and prompt handling of all /Incidents in order to minimize the impact of incidents upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
The range of activities and tasks to be undertaken by an ITIL Incident Manager include:
Executes the Incident Management process tasks in adherence with requirements
Coordinates and manages the Incident Management process activities across and with external suppliers to agreed SLAs
Escalates risks and issues to the Incident Management Regional Process Owner
Supports Incident Management reporting (KPIs and customer SLAs)
Drives implementation of standard execution of the Incident Management process
Drives cross-account process standardization
Is responsible for the complete process adherence and handling of incidents according to SLAs
Is responsible for acting as an escalation point to expedite incident resolution
Is responsible for handling P1 incidents and escalating to Major Incident Manager when it becomes a Major Incident

Role:Other

Salary: Not Disclosed by Recruiter

Industry:Banking

Department:Other

Role Category:Other

Employment Type:Full Time, Permanent

Key Skills
Change ManagementConfiguration ManagementService Level ManagementService QualityITSMProcess StandardizationProblem ManagementIncident ManagementITILSLAS
Education

UG:B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization

Company Profile
SKILLVENTORY

A Leading RPO.

Recruiter Name:Mayank Thakur

Contact Company:SKILLVENTORY

Telephone:772301410+