Information Technology Engineer (Mandarin)

Qualifications
Note: Must have legal authorization to work in the United States
No Corp-to-Corp (C2C/C2H) or Visa sponsorship provided
The ability to secure a regular government security clearance is needed for this role
Travel: Please note that this role needs to go to China Headquarters for 2-3 months of training
Proficient oral, written in both English & Mandarin is required
Experience in the automotive or related industry
Background in working for large companies
Stable employment history, with the most recent position lasting 3+ years
Proven experience as an IT Support Engineer or similar role
Bachelor's degree in Information Technology, Computer Science, or related field
Strong knowledge of operating systems such as Windows 10/11, Windows Server, Active Directory, network configurations, Microsoft Office, M365, and hardware components
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
Strong communication skills, both written and verbal
Customer-focused mindset with a commitment to providing high-quality service
Team spirit and user satisfaction driven
Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs
Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting
Capability to lift and carry moderate weights, typically up to 25-50 pounds
Occasional lifting of heavier items may be required
Ability to work in various environments, including offices, construction sites, and manufacturing facilities
Willingness and ability to travel to various job sites, which may require driving or other forms of transportation
Round 1 (via Zoom) - Technical Interview with the Hiring Manager
Benefits
Salary: $+0,000 to $120,000 per year (base) – depends on experience (12 Months base + 1 month bonus)
Their training program combines learning with hands-on project work, so the training can be highly beneficial for career growth
Additionally, the salary during the training period will be paid according to U.S. standards
We will also cover airfare and accommodation during the training
Competitive salary commensurate with experience
Comprehensive benefits package including medical, dental, and vision coverage
401(k) retirement savings plan with company match
Paid time off and holidays
Responsibilities
The ideal candidate will be responsible for providing top-notch technical support to our internal and external clients, ensuring the smooth operation of our IT infrastructure
This role requires strong problem-solving skills, excellent communication, and the ability to handle multiple tasks simultaneously
Provide first-level or second-level support to remote users or on-site users for hardware and software issues, including troubleshooting and resolving technical problems
Assist in the installation, configuration, and maintenance of computer systems, software, and networks
Respond to user inquiries, diagnose issues, and offer solutions in a timely and efficient manner
Maintain accurate records of all support requests, resolutions, and follow-up actions
Collaborate with other IT team members to implement and improve IT processes and solutions
Ensure the security and integrity of the company's IT infrastructure and security policy
Manage IT assets in areas
Assist in the development and implementation of IT policies and procedures
Provide training and support to end-users on various software applications and systems
Stay updated with the latest industry trends and technologies to provide innovative support solutions
Round 2 (via Zoom) - Comprehensive Panel Interview – a combination of technical and behavioral
Round 3 (via Zoom) – Wrap-Up Call with the HR Manager
Job description
Job Title: IT Service Engineer (Mandarin)

Location: Onsite - 5 days per week (Starting from January 2025, new employees have to work onsite at 70 W Michigan Ave, Battle Creek, MI 4+017. After the plants finish, they have to work onsite at 13700 W Michigan Ave, Marshall, MI 4+068.)

Term: Perm/Full-Time/Direct Hire

Industry: Electric Vehicle Manufacturing (Battery Research and Development)

Salary: $+0,000 to $120,000 per year (base) – depends on experience (12 Months base + 1 month bonus)

Note: Must have legal authorization to work in the United States. No Corp-to-Corp (C2C/C2H) or Visa sponsorship provided. The ability to secure a regular government security clearance is needed for this role.

Travel: Please note that this role needs to go to China Headquarters for 2-3 months of training. If you are ok with traveling, then we can move forward with your application. We will help with the Visa to go to China. Their training program combines learning with hands-on project work, so the training can be highly beneficial for career growth. Additionally, the salary during the training period will be paid according to U.S. standards. We will also cover airfare and accommodation during the training.

Job Overview:

We are seeking a skilled IT Service Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing top-notch technical support to our internal and external clients, ensuring the smooth operation of our IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to handle multiple tasks simultaneously.

Essential Functions:
• Provide first-level or second-level support to remote users or on-site users for hardware and software issues, including troubleshooting and resolving technical problems.
• Assist in the installation, configuration, and maintenance of computer systems, software, and networks.
• Respond to user inquiries, diagnose issues, and offer solutions in a timely and efficient manner.
• Maintain accurate records of all support requests, resolutions, and follow-up actions.
• Collaborate with other IT team members to implement and improve IT processes and solutions.
• Ensure the security and integrity of the company's IT infrastructure and security policy.
• Manage IT assets in areas.
• Assist in the development and implementation of IT policies and procedures.
• Provide training and support to end-users on various software applications and systems.
• Stay updated with the latest industry trends and technologies to provide innovative support solutions.

Qualifications:
• Proficient oral, written in both English & Mandarin is required.
• Experience in the automotive or related industry.
• Background in working for large companies.
• Stable employment history, with the most recent position lasting 3+ years.
• Proven experience as an IT Support Engineer or similar role.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Strong knowledge of operating systems such as Windows 10/11, Windows Server, Active Directory, network configurations, Microsoft Office, M365, and hardware components.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Customer-focused mindset with a commitment to providing high-quality service.
• Team spirit and user satisfaction driven

Preferred Skills:
• Experience with IT service management (ITSM) tools.
• Knowledge of cloud computing technologies and platforms.
• Understanding of cybersecurity principles and practices.

Physical Requirements:
• Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs.
• Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting.
• Capability to lift and carry moderate weights, typically up to 25-50 pounds.
• Occasional lifting of heavier items may be required.
• Ability to work in various environments, including offices, construction sites, and manufacturing facilities.
• Willingness and ability to travel to various job sites, which may require driving or other forms of transportation.

Benefits:
• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.

Interview Process:
• Round 1 (via Zoom) - Technical Interview with the Hiring Manager
• Round 2 (via Zoom) - Comprehensive Panel Interview – a combination of technical and behavioral
• Round 3 (via Zoom) – Wrap-Up Call with the HR Manager