Inside Technical Support Technician

At Security ONE we strive to create WOW moments with every customer interaction, and so we are always keeping an eye out for OUTSTANDING people to join our Team! Are you that person?

Currently, we are seeking an Inside Technical Support Technician to work from our Leamington, Ontario head office.

The Inside Technical Support Technician will provide technical and network problem resolutions to Security ONE customers, while ensuring customers receive maximum benefits from our service.

Individual tasks vary but may include:

Troubleshoot and assist clients and colleagues with technical issues
Provide recommendations to clients to enhance their security through product upgrades and service additions
Adjust programming and settings of systems remotely
Aid field technicians in programming and supporting alarm, video surveillance and access control systems
Provide recommendations to Leadership on enhanced efficiencies and product selection
Work continuously on a task until completion
Prioritize and manage many open cases at one time
Dispatch and schedule tickets as required
Support sales consultants with product compatibility questions and quote design
Rapidly establish a good working relationship with customers and other professionals
Test and evaluate new technology
Follow up and make scheduled call backs to customers where necessary
Other tasks as assigned by management
About Security ONE

The fastest growing, locally owned and operated electronic security company in Canada. Founded in 1+78, Security ONE boasts a team of over 50 team members dedicated to protecting families and businesses for 40 + years. Boasting a local 5-Diamond, ULC Listed Monitoring Station, Security ONE provides customers world class security technology while maintaining personalized service and support of a local provider. The security industry is primed for growth with new technologies in video surveillance, security alarm systems, home & business automation and emergency health monitoring are brought to market every day. If you are a self-starter, enjoy working with technology and are looking for a rewarding career - YOU should apply to join our growing team!

Company Perks

· Participate in community events, charitable fundraisers, and crime prevention campaigns

· Best in Class On-boarding program

· Ask us about our famous AGM

· Inclusive “family owned” work environment

Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Benefits:

Company events
Company pension
Dental care
Extended health care
On-site parking
Vision care
Schedule:

8 hour shift
Monday to Friday
Application question(s):

Hourly salary expectations:
Work Location: In person