Installation And Customer Services Manager

Invites experience and customer focus installation and customer service manager to join KWART modular kitchen and wardrobe business. The ideal candidate will be responsible for seamless installation of the product and providing best in class customer service in throughout the process. The role is crucial in maintaining brand reputation for quality and strive continuously for raising customer satisfaction index.

Key Responsibilities

Installation Management
Project Management skills: Plan and Manager Kitchen and wardrobe installation in timely and efficient manner.
Check pre and post order all working drawings and site conditions.
Supervise installation through third party / on role installation team.
Trouble shooting and resolving issues at site.
Comply with all statutory procedures and documentation.
Ensure safety of material and men working at site followed without any deviations at all time.
Plan free periodic services for customer.
Promptly attend customer complaints and resolve to full customer satisfaction.
Maintain Installation and Service cost within define budget.

Customer Service
Take over the project on order signoff by customer.
Act as one point contact for customer post sales order login.
Address all customer quires politely and professionally.
Ensure high customer satisfaction for positive feedback and spread work of mouth and share references.
Set and work continuously to raise CSI (Customer Satisfaction Index)

Team Leader
Lead and mentor installation team.
Provide training, guidance and counseling to team.

Quality Assurance
Draft and implement SOP and quality control process documentations.
Ensure desire quality and company standards are meet at all times.

Reports and Documentations
All documents, drawings and correspondence with customer data is properly saved/ filed.
Regular update customer and all other stake holders regularly on site progress.
Share site reports with management on regular basis.
Issue site completion and handover certificate to customer along with warranty card.
Certify installation contractor bills.
Educate customer on usage and maintenance of Kitchen.

Education

Graduate or Diploma civil engineering with relevant minimum 4-5 years experience in modular kitchen and wardrobe installation and site management. This role requires both in office and at site working including travel to outstation on case to case basis.,