Internal Account Manager - SME

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.


About The Role

We have an amazing opportunity for an Internal Account Manager to join our growing team. Reporting to the Inside Sales Team Leader, you will be responsible for managing a SME Portfolio.


As part of this role, you will be responsible for proactively managing your accounts with a core focus on creating and enhancing relationships with current customers.


Key Responsibilities

Phone based sales to existing COS customers – no cold calling
Develop and maintain strong relationships with potential and existing clients, understand their needs and offer tailored solutions to meet their requirements
Gain a deep understanding of COS products and service and provide clients with accurate information and demonstrations to effectively address their needs
Address client inquiries, resolve issues, and ensure a high level of customer satisfaction throughout the sales process

About You

Experience in phone-based sales, particularly in a B2B environment.
Background in customer service or telemarketing also beneficial
Previous experience or exposure using CRMs and sales tools (preferably HubSpot)
Proven ability to build and maintain rapport with internal and external customers
Demonstrated experience working towards KPIs / Targets
Willingness to learn and be coached for success
Self-motivated, results-driven, and capable of working both independently and as part of a team.

Benefits of working with COS

Flexible hybrid workplace
Annual employee incentive schemes
Generous Reward and Recognition programs
Commitment to professional development with ongoing training and career development opportunities
Access to free Mental Health programs
Birthday, Anniversary, Paid Parental Leave and Purchase Leave available
Convenient location with free onsite parking
Modern onsite gym
Employee discounts on full product range
Opportunity to participate in community welfare and charity initiatives
Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.


Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.


Founded in 1+77, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!


How to Apply

Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.