Internal Firm Services - Human Capital Operations - Associate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Specification

Job title

Associate/Associate 2

Line of Service

Business Services/Internal Firm Services

Industry (if applicable)

Fixed Term Contract

Permanent FTE

Temp – FTE

Secondment

Permanent – Part-time

Temp – Part-time

About The Job
• Introduction to PwC Accelerations Centers in India
• PwC Accelerations Centers in India is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in (Bangalore, Kolkata, Mumbai, Hyderabad).
• The PwC Accelerations Centers in India will provide consultant with an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills

Reporting to

Reporting to Team Leader

Job Description
• Activities to be performed
• Consistently demonstrating individual initiative and timely completion of assigned work
• Workday data management
• Ticket handling and resolution
• Checking important information from Reports/tickets and updating Workday
• Any other activity assigned by HC Ops Manager

Requirements
• Level of experience
• Education/qualifications
• Technical capability
• Key personal attribute
• 2 to 3 years
• Graduate
• Workday and ServiceNow experience are required
• Ability to understand the importance of maintaining accurate data on Workday
• Ability to observe, identify and track exceptions
• Attention to detail and ability to identify missing information
• Team player, committed to providing and maintaining timeliness and precision with respect to deliverables
• Ability to communicate in a timely manner, good communication skills
• Acts with integrity and display PwC Code of conduct while handling volume of confidential data
• Willing to go to PwC Accelerations Centers in India offices during the work week to deliver the activities