Internal Ombudsman

E
Environmental Services Wipro


RBL Bank
Environmental Services Wipro • Dakshina Kannada, Karnataka • via Talents Jobs
12 hours ago
Full–time
Apply on Talents Jobs
Job description
Other Requirements:

1. Must have good communication skills.

2. Comfortable working in Day Shift.

3. Should have sound knowledge of Computer and related software (MS Office Etc.)

4. Should be a team player.

Benefits:

1. Performance based Bonus, Commission and Incentives.

2. Pick and drop cab facility.

3. Stress free work culture.

4. Weekly employee engagement activity. Working days: Monday to Friday- 5 Days working .Laptop kit will provide to candidate. Job Type: Full-time / Hybrid/ WFH.
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Airtel Payments Bank


Internal Ombudsman
Airtel Payments Bank • Gurugram, Haryana • via LinkedIn
4 hours ago
Full–time
Apply on LinkedIn
Job description
Purpose of the Job

Employee will be responsible to solve all customer’s complaints received from RBI channels such as Banking Ombudsman , CEPC,CEPD and CPGRAMS

Deliverables
• Responsible for handling and end to end resolution of complaints received on Escalation channels like RBI, PNO, Nodal officer and online grievance portals
• Interact and engage with assigned regional RBI offices i.e. CEPC and Banking Ombudsman offices
• Compliance Adherence
• TAT Adherence
• Performance Dashboards
• Service Level Management
• Control Repeat complaints and contacts
• Quality of resolution
• Data Analysis and Publishing performance dashboards
• Business Reviews
• Compliance Monitoring
• Candidate must be open to work in extended hours to meet the timelines of regulator.
• Willing to travel and sometime he/she will have to travel on weekly off as well.
• Must be well versed with RBI circulars specifically Integrated BO scheme and other relevant circular pertaining to customer service and KYC.
• Must be able to analysis/investigate on fraud/Risk related scenarios.
• Must have good communication and email drafting skill.
• Also candidate shall possess situation handling and conflict management skill.

Demonstrate
• Problem solving approach
• Customer centricity
• Strong Communication Skills
• Strong Follow-Up