international BPO

Job Title: Customer support: Chat (Insurance)

Location: Pune (Hadapsar)
Industry: BPO International Blended Process - Insurance
Job Type: Full-time, Work from Office
Shifts: 24/7 Rotational Shifts
Salary: Up to 5.5 LPA (₹41,000 per month)
Benefits: 2-way Cab Facility, 5 Days Working, 2 Days Rotational Off

Job Description:

We are looking for skilled and enthusiastic individuals to join our Customer Support - BGV Chat team for an exciting role in the BPO International Blended Process related to Insurance services. The successful candidates will be responsible for assisting customers through chat-based support, handling inquiries, resolving issues, and delivering a seamless service experience.

Key Responsibilities:
• Provide exceptional customer support via chat for international clients in the insurance domain.
• Address customer queries, provide information, resolve issues, and ensure customer satisfaction.
• Handle inbound and outbound interactions with customers, following established guidelines and processes.
• Collaborate with team members and other departments to deliver prompt and accurate resolutions.
• Maintain records of customer interactions, transactions, comments, and complaints.

Qualifications:
• Minimum Experience: 2 years in an International Voice or Chat process (BPO experience is a must).
• Any Graduate (Candidates from any stream are eligible).
• Strong communication skills (written and verbal) in English.
• Good problem-solving and analytical skills.
• Ability to work in a fast-paced environment with high customer expectations.

Job Details:
• Location: Pune (Hadapsar).
• Work Schedule: 5 Days working, with 2 Days Rotational Off.
• Shift Timings: 24/7 Rotational Shifts.
• Notice Period: Immediate joiners preferred.
• Joining Batch: Every Tuesday and Thursday.
• Cab Facility: 2-way cab service available.

Interview Process:
• Walk-in Interviews:
• HR Interview
• Speech/Communication Evaluation
• Written Test
• Operations Test

Important Notes:
• No relocation cases will be considered for this position.
• Immediate joiners are preferred.

If you're passionate about delivering excellent customer service and ready to be part of a dynamic team, we encourage you to apply!

Walk-In Details
Date: Tuesdays & Thursdays (Every Week)
Time: 10:00 AM - 4:00 PM
Location: [Company Address]

Please come prepared with your updated resume and relevant documents.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹47,000.00 per month

Schedule:
• Day shift
• Night shift
• Rotational shift

Supplemental Pay:
• Performance bonus

Experience:
• total work: 1 year (Preferred)

Language:
• English (Preferred)

Work Location: In person

Speak with the employer
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