International voice process

Greetings from joulestowatts business soultion,
We are India's Largest BPO Recruitment Company.

Hiring for TOP MNC

Experience : Fresher Graduation is mandatory

Team lead with Good Communication & On paper TL 6+Years of Experience is Mandatory

Experience : 1 TO 5Years

Experienced : Graduation/Undergraduate

Shift : Night Shift / 5 day's working

CTC: 25000 to 40000

Location : 02, Godrej Business District, Block ‘C’, Godrej IT Park, Lal Bahadur Shastri Marg, Pirojshanagar, Vikhroli West, Mumbai, Maharashtra 40007+

Facility : Both the way cab will be provided + PF/ESI

Job description

Greetings from joulestowatts business soultion,

We are India's Largest BPO Recruitment Company.

You will be handling inbound customer queries about the customers.

This is a 24/7 support

mostly evening and night shifts

Five-day working with rotational week off

Excellent communication skills

Experience Only : 1 to 3 years

Age Limit : 37,38

Job description:

International Voice Process

Responsibilities:

Make outbound calls to the candidate and motivate them to complete job application.

Schedule/reschedule first day of work for the employees and sharing necessary information.

Review application form and make sure all the details are filled appropriately.

Handle inbound calls and resolve candidate’s queries.

Respond to candidate’s queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Provide excellent experience to the candidates.

Maintaining a quality score of +0% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction

Willing to work in rotational shifts and rotations week off as and when required

Qualification : Graduates/Fresher

Experience/Undergraduates

PF ACCOUNT IS MANDATORY IF NOT FORM 16 OR 26

CONTACT HR : +606+731+8

Skills Required: Excellent

communication skills Ability to handle irate and sarcastic customers

Solve queries

Contact HR : +606+731+8

Drop CV : +606+731+8

Job Type: Temporary
Contract length: 12 months

Pay: Up to ₹40,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Evening shift
Monday to Friday
Night shift
Rotational shift
Work Location: In person