Investigation & Fraud Specialist

Job Title: Investigation & Fraud Specialist

Location: Canada (Remote)

Department: Asset Protection

Reports To: Manager Investigations & Fraud – Asset Protection


Job Summary:

We are seeking a highly skilled and detail-oriented Investigation & Fraud Specialist to join our team. The successful candidate will be responsible for conducting thorough and objective investigations into allegations of misconduct, fraud, and other violations of company policies and regulations. Also, identifying, analyzing, and mitigating external fraud and organized retail crime threats across Canada. This role involves working closely with our Store Asset Protection teams, various departments, law enforcement agencies, and external partners to protect the company’s assets and ensure a safe shopping environment.


Key Responsibilities:

Internal Investigations

Conduct comprehensive investigations into allegations of misconduct, fraud, and policy violations.
Gather, review, and analyze evidence, including documents, electronic data, and witness statements.
Interview employees and other relevant parties to obtain information pertinent to investigations.
Prepare detailed investigation reports, including findings, evidence, and conclusions.
Collaborate with human resources, District Asset Protection Manager, District Manager, and other departments to ensure thorough and fair investigations.
Maintain confidentiality and integrity of all investigation processes and documentation.
Monitor and track investigation outcomes and follow-up actions to ensure timely resolution.
Provide training and guidance to employees on ethical standards and compliance issues.
Stay current with industry trends, best practices, and legal developments related to internal investigations.

External Fraud/ORC

Conduct thorough investigations into incidents of external fraud and organized retail crime, including theft and fraud.
Analyze data and trends to identify patterns and potential threats related to external fraud and organized retail crime.
Collaborate with DAPM’s, store teams, and all other relevant departments to develop and implement effective strategies to prevent and mitigate fraud and crime.
Work with law enforcement agencies and external partners to facilitate investigations and prosecutions of criminal activities.
Monitor and review security footage, transaction records, and other relevant data to identify suspicious activities.
Stay current with industry trends, best practices, and legal developments related to external fraud and organized retail crime.
Maintain confidentiality and integrity of all investigation processes and documentation.

Qualifications:

Minimum of 3-5 years of experience in internal, ORC, and fraud investigations, or a related field.
Strong analytical and problem-solving skills.
Private Investigation License is a requirement
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information with discretion.
Proficient in using investigation software and tools.
Knowledge of relevant laws, regulations, and industry standards
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
WZ Investigations & Interviewing Techniques is an asset.