Ip | Op Billing

Job Title Associate: - Billing Department -Customer Care Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore Qualification: - Any graduation (mandatory). Experience - Fresher or 2 year experience. Roles and Responsibility; ∙Communicating and coordinating with patient and the doctors ∙Managing calls and customer queries escalated by the team. ∙Identify and assess customers’ needs to achieve 10/10 satisfaction rate. ∙Ability to plan & organize ones work schedule effectively. ∙Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7 ∙Error free billing (OP & IP) to be maintained. ∙Build sustainable relationships and trust with customer accounts through open and interactive communication ∙Provide accurate, valid and complete information by using the right methods/tools ∙Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions. ∙Follow communication procedures, SOP’s guidelines and policies and implement the same. ∙Take the extra mile to engage customers ∙Ability to multi-task, prioritize, and manage time effectively ∙Stay motivated and motivate the team to deliver exceptional customer care ∙To carry out any other task assigned by higher authority. ∙Sending daily/weekly/monthly reports as specified by department head. Job Types: Full-time, Fresher Salary: ₹15,086.00 - ₹22,272.77 per month Schedule: - Fixed shift - Flexible shift - Rotational shift Supplemental pay types: - Performance bonus - Quarterly bonus - Shift allowance - Yearly bonus Ability to commute/relocate: - Bengaluru - 560064, Karnataka: Reliably commute or planning to relocate before starting work (required) Education: - Bachelor's (required) Experience: - total work: 1 year (preferred) Language: - English (required) - Hindi (preferred) Speak with the employer ++1-XXXXXXXXXX Expected Start Date: 31/12/2024