IT and and Design Support Manager

Urgent opening for Support Manager

Designation: Support Design Manager

Department: IT, Design & event coordination

Work Location: Delhi (Tikri Kalan, Near Mundkha)

Reporting to: Assistant to Director/ Country head

Responsibilities and Duties

➢ Lead the day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT hardware and software.

➢ Maintaining and improving company ERP and creating BRDs for new software development.

➢ Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs.

➢ Ensure Licensing Management.

➢ Support on-boarding / off-boarding employees on corporate systems.

➢ Create and update manuals and documentation.

➢ Managing and upholding the troubleshooting escalation process.

➢ Managing hardware and software.

➢ Monitor graphic designer and all the design related documents & data.

➢ Plan out exhibitions, find suitable vendors for stall design, prepare designs and complete execution of the show.

➢ Resolving system and application issues

➢ Assisting with IT equipment sourcing and budgeting

➢ Occasionally working with third parties to rectify issues

➢ Identifying gaps in the support process and amending it accordingly

➢ Managing Data for all users. Making sure the corporate office is secure in terms of all data management of all users.

Desired Qualifications, Experience & Skills:

Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field. Professional certifications such as Linux, Cisco, Unix or UI/UX will be preferred.

3 - 7 years of working in a Technical Support Manager or relevant position.

Skills:

➢ Excellent written and verbal communication skills

➢ Able to troubleshoot a large variety of technical issues.

➢ Ability to be a good team player along with excellent creative skills.

➢ Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system

➢ Excellent knowledge of networking protocols and components

➢ Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems

➢ Ability to work under pressure.

➢ Ability to work methodically and meet deadlines.

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

Total: 3 years (Preferred)
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