IT Change/Delivery Manager/Associate Project Manager

Job Description

Some careers ***** brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Project Manager - Delivery Lead

In this role, you will:
• Working within the Foundations IT Delivery Management team the role of the Delivery Lead is to own the relationship with respective value stream product owner(s), change leadership and stakeholders, to understand demand and organise supply capacity and delivery to meet requirements in line with expectations.
• In this role you are responsible for leading the delivery of specific outcomes that could take the form of projects and / or continuously evolving backlogs of work. In either scenario the responsibilities will include elements of planning, budget building and financial tracking, customer and stakeholder management through governance and communications etc.
• As a representative for the Delivery Team, you will participate in any local initiatives (e.g. HTI Delivery Excellence) and be the primary contact point for Delivery related matters that may impact or involve Foundations IT and act as a SME on delivery.
• You will support the team in managing stakeholder expectations on the delivery of agreed deliverables, engaging as necessary over and above the regular engagement by the Delivery Leads and act as a first point of escalation.
• You will help advise (the Foundations IT Head of Programmes) on the capacity and structure of the team by regularly engaging with business change delivery to understand upcoming demand, project priorities and requirements; other value stream delivery leads to agree scope, interlock plans etc. In conjunction with the delivery team develop and maintain a portfolio roadmap & pipeline of demand from customers, utilizing this to discuss pod capacity, resourcing decisions to match skills against demand with other peer ITPMs.
• Work with the Delivery Leads, Engineering Leads and pods to develop and operate best practice on agile delivery – backlog, stories, sprint planning etc.

Responsibilities will include (but not limited to):
• Active management of our customers and stakeholders to ensure we understand and exceed their expectations
• Ensuring all project reporting including progress, plan, risks, issues, and dependencies as well as other ad hoc requests meet expected standards
• Achieving and maintaining any delivery OKRs and reporting metrics dictated by the central Delivery Excellence team
• Inputs into periodic ‘focus’ meetings to explain scope, status, and outlook to senior management.

You will work closely with Foundations IT management, architecture, pod Technical Lead(s), Product Owners and Change / Transformation project managers for the successful delivery of agreed deliveries.

Requirements

To be successful in this role, you should meet the following requirements:
• Extensive experience in working in Agile delivery
• Identifies all relevant stakeholders (e.g. business, transformation / change and IT) and dependent parties (e.g. VS IT team) and maintains effective relationships with them
• Build relationships within technology, change delivery and other stakeholders.
• Demonstrable experience of managing projects including the management of engineering teams, project plans, budgets, risks, and issues
• Good communication and negotiation skills to manage demand versus capacity mismatches.
• Understands the VS / stakeholder strategy to enable proactive management of the delivery demand and be an active contributor to the delivery strategy
• Be able to facilitate all aspects of delivery and become a recognized go to single point of contact for your scope of your team’s delivery.
• Timely escalation to the Portfolio Lead as and when required to enable effective issue management
• Active contributor to IT planning and VS planning to plan delivery priorities as required to meet VS delivery needs.
• Responsible for preparation and ownership of delivery reporting and artefacts in line with agreed delivery governance framework e.g. Clarity, NEXO, Spotlight
• Proactive communication of project progress, ensuring stakeholders are suitably informed

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India