IT Customer Support II

Your Opportunity:
The IT - Technology Services department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Calgary Zone. As a Customer Support II - Deskside Analyst your primary responsibilities will be problem resolution, diagnosing and troubleshooting computer related problems, managing client service requests, and ensuring customer satisfaction. Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies for staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Acute Care Alberta: N
Primary Care Alberta: N
Recovery Alberta: N
Classification: IT Customer Support II
Union: AUPE GSS
Unit and Program: All Units - AHS Support Buildings
Primary Location: Foothills Medical Centre
Location Details: As Per Location
Multi-Site: Multisite
FTE: 1.00
Posting End Date: 02-JUN-2025
Employee Class: Regular Full Time
Date Available: 14-JUL-2025
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days, On Call
Days Off: Saturday/Sunday
Minimum Salary: $31.13
Maximum Salary: $38.01
Vehicle Requirement: Driver's License, Vehicle Required
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
The selected Candidates will be required to participate in an afterhours on call rotation and potential for evening and weekend shifts. New employees must complete an Employee Health Review. Smoking restrictions are in effect. Only candidates selected for an interview will be contacted.
Preferred Qualifications:
As required.